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Retention Call Center Agent

On-site in Valladolid·Full-time·Added yesterday (last checked 19 Oct)

Servinform

67 open roles

Overview

Salary
€1,098 a month
Work mode
On-site, Valladolid
Contract
Permanent contract, full-time hours
Hours
Monday to Friday

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This job advert was originally written in Spanish.

Requirements

What we're looking for

- Experience in customer service

- Experience in customer retention.

- Proficiency in office applications, fluency in the simultaneous use of several applications

- Ability to learn and interest in the Telecommunications sector

Nice to have

- Valued: experience in customer service in the telecommunications sector and in technical support

The role

What you'll do

  • Receiving calls from companies and businesses that have a service or product contracted with the operator.
  • Customer service for portfolio clients who wish to manage their cancellation with the company.
  • Customer retention by resolving the issue that caused the cancellation request (if any) and/or by offering deals, promotions, and special packs

Our offer

  • Pre-hiring training (unpaid and selective), so that you can quickly adapt to the service. 3 training days from 9:00 to 15:00 at our offices starting from 26/10.
  • Stable and growing project.
  • Immediate start.
  • 30-hour work week with a fixed MORNING schedule (from 9:00 to 15:00) or AFTERNOON schedule (from 15:00 to 21:00), Monday to Friday.
  • Salary according to collective agreement (Contact Center): 30 h/week = €1,098 gross/month + Variable based on achieving objectives+ Prizes.
  • Permanent Contract.
  • Contact Center Collective Agreement and Category: Specialist Teleoperator.
  • Location: Paseo Arco de Ladrillo, edificio Madrid (Valladolid).

About Servinform

Industry
Business Process Outsourcing

In their own words

About the company & team

Servinform, we are a services company specializing in BPO and Call Center projects, made up of more than 6,000 professionals managing services for more than 1,500 client companies.

Additional information

**"No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal."

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