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Mortgage Center Coordinator

On-site in Torrejón de Ardoz·Full-time·Added yesterday (last checked 19 Oct)

Servinform

67 open roles

Overview

Salary
€23,000 a year

About €1,520 a month after tax.

Work mode
On-site, Torrejón de Ardoz
Contract
Permanent contract, full-time hours
Hours
39 hours a week

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Experience in managing customer service teams.
  • Good communicator and with initiative
  • Advanced level in Excel
  • Analytical skills

Pay & benefits

What you'll get

*What Do We Offer?

  • Immediate Start on a stable project with growth expectations.
  • Permanent contract.
  • Gross annual salary: 23000 gross euros per year
  • Contact Center Agreement - Level 8
  • Full-time on-site (39h/w) from Monday to Sunday with a schedule of 9am to 6pm from Mon to Fri, with one hour of regularization per week.
  • Job location: Avda de los Premios Nobel 37 in Torrejón de Ardoz (Madrid)

The role

We continue to expand our contact center team in the Banking Sector with the development of a stable project in which we receive calls for the clients of a banking entity, attending to and helping the entity's clients with the mortgage procedures they need to carry out.

What you'll do

*Your functions will be the following:

  • Coordinate the mortgage subrogation process.
  • Manage the flow of operations from application to formalization.
  • Ensure compliance with the deadlines and requirements established by the entity.
  • Perform file follow-up Supervise the status of each operation.
  • Identify blockages or incidents and coordinate their resolution with the involved areas (risk, formalization, agencies, and notary offices).
  • Act as a liaison point between internal and external areas.
  • Coordinate communication with clients, offices, intermediaries, agencies, notary offices, and other financial entities.
  • Guarantee that all required documentation is complete and up to date.
  • Control activity and quality indicators.
  • Monitor input volumes, processing times, formalization rates, and incident levels.
  • Prepare follow-up reports and improvement proposals.
  • Ensure regulatory and operational compliance.
  • Ensure that operations are carried out in accordance with current mortgage regulations and the entity's internal procedures.
  • Detect operational risks and promote corrective actions.

About Servinform

Industry
Business Process Outsourcing

In their own words

About the company & team

Servinform, we are a leading company in BPO and Contact Center services. We manage different projects for more than 1,500 companies - clients, thanks to a team of 6,000 professionals who operate from Madrid, Sevilla, Barcelona, Valencia, and Bilbao.

Additional information

**No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.

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