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Customer Service Advisor - 35h with Catalan

On-site in Barcelona·Part-time·Added yesterday (last checked 19 Oct)

Servinform

67 open roles

Overview

Salary
€1,282 a month
Work mode
On-site, Barcelona
Contract
Fixed-term contract, part-time hours
Hours
Includes weekends
Languages
Catalan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Requirements

What we're looking for

- Experience in Customer Service

- Proficiency in Catalan

- Ability to manage conflict resolution

- Spoken and written communication skills

- Good office skills. Experience in using call center tools is highly valued.

- Proactivity and adaptability

- Interested in being part of a STABLE project

Nice to have

- Experience related to the insurance sector is valued

Pay & benefits

What you'll get

  • Joining a newly created project within the Insurance sector.
  • Previous training so that you can get to know the service and correctly develop your functions. (5 days online and 3 days in person)
  • 35 hours per week.
  • Activity from Monday to Sunday, with weekend rotation, approximately 1 or 2 per month, and some local and national holidays.
  • Salary for a 35 h/week workday: 1,281.81 gross euros per month.
  • Temporary contract, with the possibility of becoming permanent.
  • Contact Center Collective Agreement, under the category of Teleoperator.
  • Location: Paseo de la Zona Franca, 191. Barcelona

If you are looking for an opportunity to develop yourself in the insurance sector and be part of a team from the start of a new project, we want to meet you. Sign up and begin your next professional stage with Servinform.

The role

Join a new Insurance project at Servinform!

At Servinform, we continue to grow and are launching a new project within the insurance sector. We are looking for people with communication skills, customer orientation, and a desire to learn, who want to develop their professional career in a dynamic environment and be part of a team from the start of the service.

If you like helping people, resolving inquiries, and offering solutions, we want to meet you!

What you'll do

  • Attend to customer inquiries and resolve their doubts related to their insurance.
  • Manage the opening of insurance claims for different lines, such as home, automobile, and funeral insurance.
  • Perform follow-ups on claims, coordinating the management of incidents until their resolution.
  • Inform customers about the coverage, conditions, and characteristics of their policies.
  • You will offer personalized service, seeking to respond to the needs of each customer.

About Servinform

Industry
Business Process Outsourcing

In their own words

Additional information

"No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. Therefore, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal."

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