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Service Delivery Manager

Hybrid in Barcelona +2·Full-time·Added 2 days ago (last checked 2 Nov)

MIGx

10 open roles

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Our summary

Work mode: Hybrid, Barcelona / Batumi / Tbilisi
Contract: Permanent, full-time hours
English: Required
Experience: 3+ years
Education: University degree

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Skills

Requirements

What we're looking for

Completed university degree in Information Technology, Business Informatics, Engineering, or a related field.
3+ years of experience managing complex IT projects.
Proven experience managing end‑to‑end IT project delivery, including scope, timelines, risks, and dependencies.
Strong experience in stakeholder management, with the ability to work effectively with internal and external stakeholders at all levels.
Hands-on experience working with both Agile and Waterfall project management methodologies.
Experience in project resource management, including planning, allocation, coordination, and tracking of project resources and efforts.
Clear ownership and accountability for project delivery goals and KPIs, including timelines and quality.
Ability to manage multiple projects in parallel while maintaining structure, prioritization, and focus.
Solution‑oriented, proactive mindset with demonstrated project leadership skills.
Excellent verbal and written communication skills.
Fluent English (professional working proficiency).

Nice to have

Experience delivering projects in the Life Sciences / Healthcare domain.
Experience managing projects in Data & AI environments, such as:
- data platforms or data factories;
- analytics, AI/ML, or data engineering initiatives.
Experience with infrastructure or IT foundation projects, for example:
- Microsoft infrastructure;
- cloud or hybrid environments.
Good understanding of technical terminology, enabling effective communication with engineering and technical teams.
Experience working in international, distributed, or cross‑functional teams.
PMP or equivalent certification.

Languages

English: B2 / C1 level.
Ideally Georgian or Spanish depending on hiring location

Pay & benefits

What you'll get

Hybrid work model.
Opportunities of career development and the opportunity to shape the company's future.
An employee-centric culture directly inspired by employee feedback - your voice is heard, and your perspective encouraged.
Different training programs to support your personal and professional development.
Work in a fast-growing, international company.
Friendly atmosphere and supportive Management team.

The role

Our company is rapidly growing and now we are looking for a Service Delivery Manager Manager to join our team of professionals.

What you'll do

Independently manage end-to-end delivery of IT projects, ensuring agreed scope, schedule, budget, and quality are achieved.
Engage with clients to clarify project goals, requirements, and success criteria.
Develop and maintain project plans, schedules, and budgets, selecting and applying suitable methodologies (Agile, Waterfall, or hybrid).
Lead and coordinate project teams, including internal staff, contractors, and vendors, to deliver agreed outcomes on time and within budget.
Identify and assess risks, issues, and dependencies; define mitigation and contingency plans, and ensure they are implemented.
Monitor project progress against plan and provide clear, regular status reporting to stakeholders (scope, schedule, budget, risks, and issues).
Maintain complete and up-to-date project documentation, including plans, timelines, budgets, decisions, and reports.
Ensure adherence to project budgets, schedules, quality standards, and relevant compliance or contractual requirements.
Participate in selection, onboarding, and management of vendors and contractors, tracking their performance and resolving delivery issues.
Plan and coordinate testing and quality assurance activities to confirm that deliverables meet customer requirements and acceptance criteria.
Facilitate effective communication and collaboration between business, IT, and vendor teams, resolving conflicts and misalignment where needed.

About MIGx

MIGx is a Swiss-based technology company specializing in data integration, cloud engineering, and AI/ML solutions. The company focuses on building robust data platforms and semantic data models for enterprise clients, with a strong emphasis on Microsoft technologies and cloud infrastructure. MIGx operates primarily in the DACH region, delivering high-value technical projects that require deep expertise in data engineering, DevOps, and full-stack development.

MIGx is expanding its operations into Spain, with a significant number of open roles in engineering and data disciplines. The company offers international professionals the opportunity to work on complex, enterprise-grade projects while being part of a growing team. With a Swiss headquarters and a focus on quality and innovation, MIGx provides a dynamic environment for technical talent looking to advance their careers in a cross-border setting.

Employees: 100
Headquarters: Zurich, Switzerland

Good to know if you are moving

MIGx is headquartered in Zurich, Switzerland, offering a Swiss corporate culture with international project exposure.
The company is actively hiring in Spain, indicating a strategic expansion into the Spanish tech market.
Roles span data engineering, AI/ML, DevOps, and full-stack development, providing diverse opportunities for technical professionals.
Working at MIGx may involve collaboration with enterprise clients in the DACH region, offering valuable cross-border experience.

All open roles at MIGx