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Incident Manager N2

On-site in Barcelona·Full-time·Added 11 months ago (last checked 28 Oct)

Sopra Steria

111 open roles

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Our summary

Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Benefits: Private health insurance, life insurance, flexible pay plan

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

What do we have for you?

Permanent contract and full-time schedule
23 vacation days
Continuous training: technical, transversal, and language skills. We have access to certifications, training from major Technology Partners, online platforms, and much more!
Life and accident insurance
Possibility of joining our flexible compensation (medical insurance, nursery vouchers, transportation, meals, and training)
Access to Privilege Club, where you will find interesting discounts from major brands
Personalized and detailed onboarding. We accompany you every step of the way so that you feel #soprano from the very beginning.
Office with spaces reserved for leisure. Work and fun combined!
Camaraderie and good atmosphere, we keep the power of unity in mind.

And most importantly…You have the opportunity to develop your professional career with us: We will create a personalized career plan together. You will be trained, we will set goals, and we will follow up to ensure that we achieve them together. We listen to your priorities and fight for them.

Here your voice matters! Join us and be part of something more!

We are committed to respecting diversity, creating an inclusive work environment, and implementing policies that foster inclusion and promote social and cultural respect regarding gender, age, functional capacity, sexual orientation, and religion, with equal opportunities.

Hiring process

3 steps2 interviewsa task to do

Application review
Preliminary call
With a recruiter · Phone call
A first call about your career plan, availability and mobility to check expectations match on both sides.
First formal interview
A discussion of your motivation with details of the project context.
Technical and personality tests
Not every role
Offered depending on your profile.

Published by the Luxembourg entity; the Spanish careers site only gives interview tips.
The Spanish recruiting team reviews applications weekly and informs candidates of progress.
Feedback is shared after the interview stage.

About Sopra Steria

Sopra Steria is a European leader in IT consulting, digital transformation, and software development, headquartered in Paris, France. With over 50,000 employees across more than 30 countries, the company provides end-to-end services including consulting, systems integration, infrastructure management, and business process services. Its industry focus spans financial services, public sector, aerospace, healthcare, and manufacturing, delivering both technical expertise and strategic advisory to large enterprises and public institutions.

In Spain, Sopra Steria operates with a strong presence in Madrid and Barcelona, offering a wide range of roles from junior developers to senior architects and project managers. The company is known for its multicultural environment, with many positions requiring French or English, making it an attractive destination for international professionals. Sopra Steria emphasizes career development, continuous learning, and a collaborative culture, and it actively supports relocation and integration for foreign talent, particularly in its European delivery centers.

Industry: IT Consulting
Founded: 1968
Employees: 50,000+
Headquarters: Paris, France
In Spain: Madrid, Barcelona

Good to know if you are moving

Sopra Steria has a significant presence in Spain with offices in Madrid and Barcelona, offering a wide range of IT roles.
Many positions require French or English, making it accessible for international professionals with language skills.
The company offers hybrid and remote work options, including some fully remote roles within Spain.
Sopra Steria provides career development programs and training opportunities, particularly in cloud, cybersecurity, and data.
As a global company, there are opportunities for cross-border projects and mobility within its international network.

In their own words

About the company & team

At Sopra Steria, we work to make our clients' digital transformation possible, and to achieve this, we need to keep growing and adding value thanks to people like you.

Our employees come together to form a great team and work environment at Sopra Steria. We are more than 46,000 people working across 25 countries, and our mission is to unite talent and technology, helping you find a place where you can develop your full potential.

Do you dare to shape the future? Are you looking for a professional challenge where you can grow?

We are looking to add an Incident Manager profile to our team,

The selected candidate will join our flagship project in the Public Administration sector, collaborating in the main infrastructure control center.

We are not looking for perfection, but we would like you to have...

- General technical knowledge of infrastructures and applications, enabling you to understand and lead CABs. These are meetings where risks associated with changes to infrastructures (such as communications, infrastructure, security, etc.) and application deployments across different environments are assessed.

- Leadership and proactivity, to be able to follow up on tasks from other team members, ensuring quality and delivery times.
- Management and coordination of major change calendars.
- Catalan.

Your day-to-day responsibilities will include

- Backup for the service manager
- Leadership of CABs'- Leadership in crisis situations for incident/change management.
- Coordination and updating of major change calendars presented to clients and suppliers
- Monitoring of process indicators
- Follow-up of team tasks and reporting to client managers
- Definition and monitoring of the implementation of management process tasks (incidents/changes/problems)

All open roles at Sopra Steria