6d ago
Observability Specialist for Integral and Scalable Solutions
On-site in Santa Cruz de Tenerife
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92,000+ live jobsL1 Support Operator
Hybrid in Spain·Added 11 months ago
This job was published 11 months ago
Telefónica
206 open roles
Our summary
- Work mode
- Hybrid, Spain
- Spanish
- Native level
- Experience
- 2+ years
- Education
- Vocational training (FP Grado Medio)
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
AND FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...
Experience
More than 2 years of experience in similar roles.
Education
Required:
Vocational training in microcomputer systems and networks.
Technical knowledge
Knowledge of Windows operating systems.
Knowledge of SQL, MDW, SAP.
Knowledge of O365.
Knowledge of hyperscaler services (AZURE, AWS, GCP, OCI, Kubernetes, DevOps).
Knowledge of Linux/Unix operating systems.
Knowledge of Backup and Storage.
Knowledge of Databases (NoSQL).
Knowledge of virtualization environments: VDC, VDI.
Knowledge of MDM.
Knowledge of CC/UC (CCoD, Genesys).
To perform this role, the skills that would fit the team are:
Customer orientation
Self-taught ability and adaptability.
Problem-solving ability
Proactivity and proposing improvements.
Intermediate knowledge of hardware, software, and networks.
Excellent communication skills and a customer service focus.
Ability to solve problems effectively and work in a dynamic environment.
Familiarity with incident management and ticketing tools.
Nice to have
Desirable
Higher vocational training in Network Computer Systems Administration.
Optional: Intermediate English (B1).
Languages
Required: Spanish
Pay & benefits
What you'll get
- Work-life balance measures and flexible hours.• Ongoing training and certifications.• Hybrid remote work model.• Attractive social benefits package.• Excellent dynamic and multidisciplinary work environment.• Volunteering programs.
The role
WHAT DO WE DO IN THE TEAM?
In Telefónica Tech's Cloud Service Delivery Center unit, we are driven by our clients' challenges, their transformation, their success. We are moved by everything that happens in the Cloud. We live and breathe a complex technological world, and within it, we create a space where we design, integrate, and manage solutions to help our clients achieve their goals.
Specifically in this area, our mission is: the operation and first-level support for clients who trust us with their computer systems, focusing especially on computing infrastructures.
WHAT WILL YOUR DAY-TO-DAY BE LIKE?
We are looking for a proactive and experienced N1.5 Support Technician to join our technical support team. This position focuses on providing assistance to users, handling more complex issues than an N1 Technician, and ensuring customer satisfaction.
What you'll do
To achieve this, your day-to-day will involve several tasks:
Performing daily reviews of systems and applications to proactively identify and resolve issues.
Monitoring alerts and reports to ensure optimal service performance.
Handling phone and email inquiries, requests, or escalations from other support groups or the internal client manager.
Providing technical support to users through multiple channels (phone, email, ticketing tools) for issues requiring a higher level of technical skill.
Acting as the first point of contact for receiving and handling support tickets.
Classifying, prioritizing, and assigning tickets according to established procedures.
Diagnosing and resolving support tickets according to defined procedures.
Providing effective solutions and documenting the steps taken for resolution.
Escalating complex or critical issues to higher support levels when necessary.
Participating in the planning and implementation of changes in the technical environment, following established change procedures.
Ensuring that all changes are carried out in a controlled and documented manner.
Keeping documentation of processes, procedures, and user guides up to date.
Contributing to the continuous improvement of support procedures.
Collaborating with the team to identify and document effective procedures and solutions.
Identifying, tracking, and resolving issues.
About Telefónica
Telefónica is one of the world's largest telecommunications companies, providing fixed and mobile connectivity, digital services, and technology solutions to consumers and businesses across Europe and Latin America. With over 100,000 employees and a strong presence in Spain, the UK, Germany, and Brazil, the company operates through brands such as Movistar, O2, and Vivo, and has expanded into areas like cybersecurity, cloud, IoT, and AI through its innovation units.
In Spain, Telefónica is headquartered in Madrid and is a major employer of tech talent, with a strong focus on cybersecurity, data, and AI. The company actively hires international professionals, offering roles in English and fostering a diverse, innovative culture. Its Spanish operations are central to its global strategy, making it a relevant option for internationals seeking to work in a large, established tech and telecom player in Spain.
- Industry
- Telecom
- Founded
- 1924
- Employees
- 100,000+
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Telefónica's Spanish offices are largely based in Madrid and Barcelona, with a significant tech hub in the Distrito Telefónica complex in Madrid.
- The company frequently hires international tech talent and many roles are offered in English, making it accessible for non-Spanish speakers.
- Telefónica has a strong commitment to innovation, with dedicated units like gAIt and Wayra focusing on AI and startups.
- The company offers a comprehensive relocation package and support for international hires, including visa assistance.
- With a global presence and a large Spanish operation, Telefónica provides opportunities for internal mobility across countries and roles.
In their own words
About the company & team
Telefónica Tech is the leading digital transformation company of the Telefónica Group. We offer a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we support our clients in their digital transformation.
We are a group of over 6,200 brave people who work every day from different points around the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we can't wait to meet you!
www.telefonicatech.com
Additional information
#WeAreDiverse #WePromoteEquality
We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.
Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.
We want to meet you! 😊
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