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L1 IT Support (English)

On-site in Gipuzkoa·Added 5 months ago (last checked 12 Oct)

Tecdata Engineering

1413 open roles

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Overview

Work mode: On-site, Gipuzkoa
English: Required

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Skills

Requirements

What we're looking for

Experience in IT user support positions.
You need to have social skills, both to promote a good working environment with the team, and to have a polite and empathetic relationship with users and other customer staff.
It is essential to live within the city of San Sebastian, since the position is 100% on site in our offices.
Advanced English is a must-have, since the roll is 100% English.

The role

What you'll do

Monitoring and Managing Support Requests:
Proactively monitor support requests through various channels (ITSM, portal, Teams, email, phone) to identify user incidents and service requests.
Accurately record and categorize incidents and requests within the ticketing system.
Ensure thorough ticket tracking until complete resolution and maintain up-to-date information.
Diagnosing and Resolving Issues:
Conduct initial diagnosis to grasp the nature of problems or request reported by users.
Resolve simple and known issues.
Execute know service requests
Provide assistance and training to users on common tools and systems, and company-specific applications (based on process/KB).
Document solutions for recurring problems in the knowledge base for future reference.
Escalation and Communication:
Escalate complex or unresolved incidents to the next level of support or the appropriate team.
Provide regular updates to users regarding the status and progress of their tickets.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering