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87,000+ live jobsOn-site in Miranda de Ebro·Full-time·Added 2 months ago (last checked 11 Oct)
34 open roles
Permanent contract
Full-time.
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Work on-site in Miranda de Ebro
No relocation package mentioned.
Higher vocational training (FP Grado Superior)
“FP Superior en Informática, Telecomunicaciones o similar” — per the ad.
This job advert was originally written in Spanish.
Programming languages: Javascript, C#, PHP, HTML, SQL
Operating systems (Windows Server / Linux)
Networks (TCP/IP, DNS, DHCP)
Ticketing tools
Virtualization (VMware, Hyper-V - basic/intermediate level)
Basic security (antivirus, access, permissions)
Experience in first-level technical support.
Ability to work with automated systems at an operational level.
Use of ticketing and remote support tools.
Basic knowledge of: Computer systems and Connectivity and networks at a user level
Handling of Windows environments and control software.
University degree in IT is valued
Minimum of 2 years of experience in technical support (N1/N2)
Previous experience in:
Industrial automation or robotics
Technical environments of after-sales service
Basic reading and interpretation of logs or error messages.
Knowledge of ITIL or incident management.
Knowledge of international standard Communication Protocols:
WWKS2 Protocol (World Wide Key Service 2)
CDAPI 1.50 Protocol
CDAPI 1.53 Protocol
Knowledge of pharmacy software
Higher Vocational Training (FP Superior) in IT, Telecommunications, or similar
Stable and permanent contract. Professional development and remuneration in accordance with the responsibilities of the position.
N2 SUPPORT TECHNICIAN - AUTOMATION AND ROBOTIZATION IN PHARMACIES
We need to hire a second-level technical support specialist, whose mission will be to guarantee the correct functioning, maintenance, and resolution of advanced incidents in pharmacy automation and robotization systems, providing specialized second-level (N2) technical support and ensuring the operational continuity of the service.
-Specialized technical support
Resolve technical incidents escalated from Level 1
Advanced diagnosis of faults in robots, automatic storage systems, pharmacy management software, and associated hardware.
Analysis of system logs and traces
-Incident management
Reception of escalated tickets
Prioritization according to SLA
Follow-up until full resolution
Detailed documentation in CRM
-Remote and/or on-site intervention
Real-time remote support in environments: Operating systems (Windows / Linux)
Networks and connectivity (LAN, VPN, DNS...)
Corporate applications
Basic infrastructure (servers, virtualization)
System configuration and adjustment
Coordination of field interventions
- Preventive and corrective maintenance
Identification of failure patterns. Continuous improvement proposals
Improve, stabilize, and test a single stable version of SpeedLight to install and/or update on all SpeedLights
Improve, stabilize, and test the stable version of PWINR to install on all FARMABOXWS
Preparation of IT material for automation commissioning and shipments to SAT of IT material for repair/replacement
-Technical escalation
Escalation to Level 3 for complex incidents
Preparation of technical documentation for escalation
-Training and internal support
Training for the N1 team
Creation of technical documentation (manuals, FAQs)
Analytical skills and problem-solving abilities
Customer orientation
Teamwork
Organization and priority management
Proactivity and initiative
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€28k - €30k
€65k - €79k
Blue Card threshold🇬🇧€60k
Blue Card threshold🇬🇧
