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Senior IT Support Technician N2

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 6 Nov)

Infortec Consultores

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Our summary

Hours: Rotating shifts · Monday to Friday
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
Experience: 3+ years
Education: Vocational training (FP Grado Medio)

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Between 3 and 5 years of experience in on-site support, Service Desk, or CAU.
Experience in N2 incident resolution.
Knowledge of Windows 10/11, Active Directory, and LDAP.
Experience with Microsoft 365.
Knowledge of hardware and peripherals.
Ability to work autonomously and user orientation.

Nice to have

Microsoft Intune, Autopilot, and SCCM/MECM.
macOS and MDM mobile device support.
Jira, ITIL, and Microsoft Teams Rooms.

Education & certifications

Education: Intermediate Vocational Training (FP) in IT (SMR) or equivalent. Practical experience will be prioritized.

The role

At INFORTEC we are looking for a Senior IT Support Technician to join our team in Madrid.

We are looking for a person with experience in on-site user support, N2 incident resolution, and access management, with autonomy, analytical capacity, and a service orientation.

What you'll do

On-site user support (N1/N2).
Diagnosis and resolution of technical incidents.
Management of users, permissions, and groups in Active Directory and LDAP.
Imaging and deployment of Windows and Mac equipment (SCCM/MECM, Intune, and Autopilot).
Microsoft 365 support (Teams, Outlook, Excel, PowerPoint, and OneDrive).
Configuration and support of iPhone and Android mobile devices.
Videoconferencing room support.
Inventory management, ticketing, and incident documentation.
Escalation and follow-up of incidents with other technical teams.

How you'll work

Location: Madrid, Paseo de la Castellana area (Rubén Darío metro).
Indefinite Contract with Infortec Consultores
Modality: On-site, with approximately one day of remote work every five weeks.
Schedule: Rotating shifts from Monday to Friday, between 07:00 and 20:00 h.
No regular on-call shifts.
Occasional travel within Madrid.

Conditions

If you have experience in technical support and are looking for a new professional challenge to develop your knowledge, we want to meet you!

Apply now!

About Infortec Consultores

Infortec Consultores is a technology services and consulting company that works across a broad range of IT disciplines, including software development, systems administration, database management, cybersecurity, data engineering, and IT service and project management.

Its activity spans areas such as programming, architecture, quality, ERP/CRM and business intelligence, hardware, networks and security, helpdesk, systems, and telecommunications, with roles ranging from junior support technicians to senior architects and tech leads.

Industry: IT Services

Good to know if you are moving

Numerous positions are advertised as 100% remote (Teletrabajo/Remoto), e.g. 'Senior Developer (.NET) – 100% REMOTO'.
Some roles require advanced English, such as 'IT Operations/Service Management-Inglés C1(remoto)' and 'Python Developer - Madrid (inglés C1)'.
Openings span many Spanish cities, including Madrid, Barcelona, Bilbao, Málaga, Sevilla, Granada and Palma de Mallorca.

All open roles at Infortec Consultores