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This job advert was originally written in Spanish.
Base salary: €799.46 gross/month (coordinator) or €732.46 gross/month (teleoperator), plus bonuses:
night shift: €1.96/hour
languages: €67.15/month for a 20-hour work week
remote work: €1.05/day
Sundays: €2.10/hour
holidays: €6.10/hour
special holidays: €12.93/hour
We are looking for teleoperators and coordinators for the customer service department of a public transport company.
Functions: telephone assistance to resolve inquiries regarding public transport. Manage incidents, complaints, and suggestions. Additionally, user support is provided for procedures via the web, app, and vending machines.
Contract: Fomento de Empleo, renewable.
Workplace: Gran Via de les Corts Catalanes, 184, Barcelona.
In-person selective training: from November 2 to November 9, 2026, from 13:00 to 21:00 h (unpaid). Start date expected on November 10. Until November 30, work will be performed in person from 17:00 to 21:00 h to consolidate learning. Subsequently, the position will switch to 100% remote work modality.
ILUNION is a Spanish business group owned by ONCE Foundation, operating across multiple sectors including hotels, security, cleaning, laundry services, elderly care, and accessibility solutions. With over 35,000 employees, the group is one of Spain's largest employers of people with disabilities, integrating social commitment into its business model. Its hotel division, ILUNION Hotels, manages a portfolio of urban and resort properties across Spain, while other business units provide facility services, textile care, and senior living solutions.
ILUNION has a strong presence throughout Spain, with offices and operational centers in Madrid, Barcelona, Seville, Valencia, and many other cities. The company is deeply committed to social inclusion, with a workforce where over 40% of employees have disabilities. For international professionals, ILUNION offers a unique opportunity to work in a purpose-driven organization that values diversity and inclusion, with roles ranging from hotel operations to healthcare and technical positions. The company provides a supportive work environment and is actively involved in creating accessible and inclusive workplaces.
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