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IT Customer Service

On-site in Barcelona·Added 4 months ago (last checked 12 Oct)

Agency

Temps

1748 open roles

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Overview

Salary: €14.07 an hour
Work mode: On-site, Barcelona
Contract: Fixed-term contract
English: Required
Other languages: Italian

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

- Contract: Replacement

- Salary: €14.07/h

- Schedule: Flexible, entry between 8:00h and 9:30h from Monday to Friday, and exit from Monday to Thursday between 17:00h and 18:30h, and Friday between 15:00h and 16:30h.

Intensive schedule in July and August (8:00h/9:30h to 15:00h/16:30h).

The role

TEMPS is a Human Resources consultancy with more than 30 years of experience in the market, specializing in offering temporary staffing services, direct selection, and training.

Our core values are: transparency, responsibility, trust, and enthusiasm. Our philosophy is summed up in one phrase: "We are solutions for companies, opportunities for people, and we improve every day as a workplace."

We are looking for an IT Customer Services professional for an important company dedicated to private-label perfumery, cosmetics, and aromatherapy, offering accessible and sustainable alternatives to major luxury brands, located in Barcelona.

What you'll do

Provide level 0 user support using the company's Ticketing System.
Support and resolution of incidents through the company's Ticketing System.
Coordination of incident resolution with the Systems, Applications, and Development areas (level 1) and with the rest of the departments.
Documentation and training for licensees and Area Managers regarding the different programs used in the company.
Contact with markets (especially Italy, Spain, Portugal, and France) to follow up with stores.
Store management, configuration, and activation of promotions in the Openbravo (POS) system.
Configuration of stores in the Magento (B2B) system, creating and configuring the email in the email system used for licensees.

MISSION

They will be responsible for providing support to the store network regarding the Management system, keeping in mind that the largest volume is the Italian market.

Requirements

Technical Office Automation knowledge: Windows, Office, Outlook…
Demonstrated experience in a similar position
Knowledge of the Italian language (spoken)
English B2
Knowledge of Point of Sale (POS) management programs will be valued

About Temps

Temps is a staffing agency based in Madrid, Spain, operating in the recruitment and temporary employment sector. The company focuses on connecting businesses with qualified professionals across various industries, providing workforce solutions that range from temporary placements to permanent hiring. As a staffing firm, its core activity is managing the full recruitment cycle for client companies, making it a key player in the Spanish labor market for both employers and job seekers.