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Customer Service Specialist

On-site in Barcelona·Full-time·Added yesterday (last checked 3 Nov)

Agency

Adecco España

4299 open roles

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Our summary

Salary: €14 - €15 an hour
Hours: Monday to Friday
Work mode: On-site, Barcelona
Contract: Temporary, full-time hours
English: Required
Experience: 2+ years

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Customer Service

This job advert was originally written in Spanish.

Requirements

What we're looking for

Required profile- Minimum of 2 years of experience in Customer Service, preferably in companies within the transport or logistics sector.

Advanced level of English (essential). A level test will be conducted prior to the presentation of applications.
Advanced level of office tools.
Dynamic, proactive, and committed person.
Excellent communication skills.
Ability to manage conflicts and stressful situations.
High customer orientation and empathy.

Pay & benefits

What you'll get

Stable positions with the possibility of joining the permanent staff after an initial 6-month period through an ETT (Temporary Employment Agency).

Stable project with professional development.

6-month contract through ETT + joining the company.

The role

Do you have experience in customer service and are you passionate about providing excellent service?

We are looking for Customer Service Specialists to join an important Customer Service Department (SAC).

What you'll do

Main duties

Monitoring of shipments for assigned accounts.

Communication and management of incidents with customers.
Preparation and reporting of KPIs to customers and direct managers.
Resolution and monitoring of incidents.
Customer service for national and international clients by telephone, email, and participation in meetings in English.

How you'll work

Conditions- Immediate start.

Schedule: Monday to Friday from 09:00h to 18:00h (with 1 hour for lunch).

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

Hiring process

In-person interview.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.