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Hostess - Mr Porter Barcelona

On-site in Barcelona·Full-time·Added over 3 years ago

This job was published 3 years ago

Overview

Job details

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

Pay & benefits

What you'll get

  • Hotel benefits – Sircle Collection (The Netherlands, Spain, Germany, and Austria)

  • Discount: Employee rate (35%) and Family & Friends rate (25%)

  • Restaurant benefits - The Entourage Group (25%)

Requirements

What we're looking for

  • Previous work experience as a hostess

  • You have an administrative background

  • Excellent customer service skills in person, in writing, and in speaking

  • Availability to work day shifts

  • Good physical condition

  • English and Spanish need to be spoken fluently

The role

Do you enjoy working with international A-list concepts, such as MR PORTER? For this position, we are looking for an enthusiastic colleague with an administrative background, excellent organizational skills, and strong time management.

For our MR PORTER Steakhouse in Barcelona, we are looking for a Hostess who can uplift our guest's experiences.

What you'll do

  • Making reservations for customers based on their various requirements

  • Sorting out any issues that may arise with bookings or reservations.

  • Answering any questions guests might have about the reservation process.

  • Upselling, when appropriate, by informing guests of additional services or special packages.

  • Providing support to guests who may need to amend or cancel a reservation.

  • Our Hostess is responsible for all reservation bookings, requests, and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists and following and enforcing all restaurant standards.

  • They work closely with the reception manager to manage the reservation booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receive nothing but the best experience. In addition, they are knowledgeable about the operating hours of all food and beverage outlets, and any promotions/events.

  • When our guests have special requests involving seating assignments, preferred needs guests or guests’ dietary restrictions, and even special occasions. Our Hostess advises the managers and servers of VIP questions and/or specific service needs to guarantee the requests are fulfilled r by our Food & Beverage Supervisors and Managers.

  • Our Hostess must communicate with other departments and the extended hotel team in order to ensure the alignment remains.

Fun (for free)

  • Birthday & Christmas Gifts

  • Paid moving day

Hiring process

Please apply with your CV & Motivation

MR PORTER Steakhouse is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar, and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, MR PORTER Steakhouse, and Bepita.

About The Entourage Group

The Entourage Group is a hospitality company based in Amsterdam, Netherlands, operating a portfolio of high-end restaurants, bars, and venues. The group is best known for its flagship venue, Mr Porter, a steakhouse and bar concept that combines premium dining with a sophisticated social atmosphere. With a focus on quality service and culinary excellence, the company has established itself as a notable player in the European hospitality scene, expanding beyond its Amsterdam roots into other major cities.

In Spain, The Entourage Group operates Mr Porter Barcelona, located in the heart of Barcelona, offering a range of roles from front-of-house positions like bartenders, waiters, and hosts to back-of-house roles such as chefs and kitchen interns. The company's work culture emphasizes high standards, teamwork, and professional development, making it an attractive option for international hospitality professionals seeking experience in a dynamic, upscale environment. With a strong presence in Barcelona, the group offers opportunities for career growth and cross-cultural collaboration, appealing to those looking to build a career in premium hospitality in Spain.

Industry
Hospitality
Employees
800
Headquarters
Amsterdam, Netherlands
In Spain
Barcelona

Good to know if you are moving

  • The Entourage Group operates Mr Porter in Barcelona, offering international hospitality professionals the chance to work in a premium dining environment in Spain.
  • The company provides roles across various levels, from entry-level positions like runners and barbacks to management roles such as restaurant manager and bar manager, making it suitable for both early-career and experienced professionals.
  • Internship opportunities are available in both kitchen and front-of-house operations, which can be valuable for those looking to gain hands-on experience in European hospitality.
  • Working with The Entourage Group in Barcelona offers exposure to a multicultural clientele and a team, ideal for international professionals seeking a dynamic work environment.
  • The company's Amsterdam headquarters provides a strong support network, with opportunities for career growth across its European venues.
All open roles at The Entourage Group
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