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Hostess / Restaurant Sales Representative

On-site in Barcelona·Full-time·Added 1 month ago (last checked 4 Nov)

Catalonia Hotels

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Our summary

Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Expected (ad in Spanish)
English: Required

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

What we offer

40 hours per week.
Competitive salary.
Ongoing training and the possibility of building a career within the company.

The role

At CATALONIA HOTELS & RESORTS, we need to recruit a RESTAURANT SALES REPRESENTATIVE to work in one of our hotels in the center of BARCELONA

What you'll do

Increase restaurant reservations.
Execute the action calendar of the marketing plan.
Review and maintain restaurant advertising materials in various hotel areas (menus, flyers, posters, totems...).
Ensure the restaurant's corporate image is respected (correct logo usage, templates, fonts...).
Update content on the restaurant's own website and partner websites (ElTenedor, Tripadvisor, Atrapalo...).
Control expenses + payments to suppliers (gift cards, El Tenedor...).
Manage customer satisfaction, both online (email "opinion express", responding to comments according to the response protocol...) and offline (delivering coupons to satisfied customers, resolving complaints on-site...).
Keep the database up to date (data collection and updates in El Tenedor). Act as a liaison between the restaurant and other hotel business areas (informing staff, reception, etc. of news and resolving their queries) and work with them as a team to achieve goals.
Weekly/monthly report of actions carried out (commercial and marketing report).

Requirements

Studies in tourism / marketing / commerce / public relations.
Experience: 1 to 2 years in hospitality/administration.
Customer orientation.
Advanced English + other languages valued.
Social media skills.
Start date: late August/early September

About Catalonia Hotels

Catalonia Hotels is a Spanish hotel chain founded in 1985, headquartered in Barcelona. It operates over 80 hotels across Spain, Europe, and the Caribbean, offering a range of services from urban and resort hotels to golf and spa properties. The company is a significant player in the Spanish hospitality industry, with a strong presence in major tourist destinations and business cities.

In Spain, Catalonia Hotels has a substantial footprint with properties in key cities such as Madrid, Barcelona, Seville, and Valencia, as well as popular holiday destinations like the Canary Islands and the Balearic Islands. The company is known for its focus on quality service and guest satisfaction, and it actively recruits for a variety of roles, from front-of-house and housekeeping to management and corporate positions. For international professionals, Catalonia Hotels offers opportunities to work in a dynamic, multicultural environment, with many hotels catering to international clientele, and the company values language skills and cross-cultural experience.

Industry: Hospitality
Founded: 1985
Employees: 5,000–10,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Seville and 5 more

Good to know if you are moving

Catalonia Hotels is headquartered in Barcelona, Spain, and has a strong presence in major Spanish cities and tourist destinations, offering opportunities across the country.
The company operates a diverse portfolio of hotels, including urban, resort, and spa properties, providing a variety of work environments for hospitality professionals.
As a family-owned company, Catalonia Hotels emphasizes a personal and service-oriented culture, which can be appealing for those seeking a more intimate work atmosphere.
The company hires for many roles in Spain, including front-of-house, culinary, and management positions, and it is open to international candidates with relevant experience.
Working in Spain with Catalonia Hotels offers the chance to live and work in popular tourist and business hubs, with a multicultural guest base.

All open roles at Catalonia Hotels