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Customer Specialist

Hybrid in Reus·Full-time·Added 2 days ago

Freshly Cosmetics

11 open roles

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Overview

Job details

€20,000 a year
Gross, as stated in the ad.
About €1,450 a month after tax.
Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Italian
The ad asks for Italian, or counts it in your favour.
Be near Reus for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Full-time permanent seasonal contract for the Black Friday campaign, with a start date of 26/10 and an approximate end date of 18/12, with the possibility of being extended depending on the needs of the campaign. Additionally, if you have availability, we will count on you for the Freshly Days campaign, planned for summer 2027.

The permanent seasonal contract implies approximately 4-5 months of work per year, planned mainly for our Freshly Days and Black Friday campaigns.

Salary of €20,000 gross per year (€1,666 gross per month).
Morning and afternoon schedules in rotating shifts: from 7:00 to 16:00, 9:00 to 18:00, or 13:00 to 22:00.
Working days from Monday to Sunday, with two rest days per week, also rotating.
Flexible hybrid work model: three days in person at Freshly Park and two days of optional remote work per week (once the first 2-3 weeks are completed). If you have to work during the weekend, it will always be remote.
All the facilities, resources, and tools you need to carry out your work.

Requirements

What we're looking for

Availability to start on 26/10 and until, approximately, 18/12. The end date is indicative and could be extended depending on the needs of the campaign.
Native Spanish, essential.
Native Italian or similar level, highly valued.
Previous experience in customer service is highly valued.
Comfort working in digital environments.
Availability to work in rotating shifts from Monday to Sunday.
Possibility of working in person at Freshly Park (Reus) according to our hybrid work model.

The role

At Freshly, we have a Customer Service team that accompanies our customers, understands what they need, and provides answers with judgment and care.

Every year there are two moments when everything accelerates: Freshly Days and Black Friday. These are our largest, most intense, and most special campaigns. And we are looking for people who want to be at the center of it all.

On this occasion, we are looking for people who want to join the Customer team to accompany us during the Black Friday campaign, one of the busiest times of the year, with a start date of 26/10 and an expected duration until approximately 18/12.

What you'll do

Respond to customers through all our channels (email, chat, and social media) with clarity, empathy, and the tone that defines us.
Resolve incidents in an agile and personalized manner, fully understanding each case before acting.
Detect patterns in customer feedback and share them with the team to continue improving.
Contribute to building relationships of trust with our community, not just closing tickets.

Hiring process

If your profile matches what we are looking for, the next step will be an in-person group interview at Freshly Park (Reus), where you will be able to get to know a little better how we work and resolve some situations related to the day-to-day of Customer.

The first sessions are planned for Wednesday, October 14th, in two time slots:

From 12:00 to 13:30
From 15:00 to 16:30

When you register, we will ask about your availability and, if you advance in the process, we will confirm the session to which you have been assigned.

About Freshly Cosmetics

Freshly Cosmetics is a Spanish cosmetics company founded in 2016 that formulates and sells natural, vegan, and cruelty-free skincare, haircare, and personal care products. The company emphasizes 'clean' beauty with sustainable and environmentally friendly packaging, and it has grown rapidly, selling its products across Europe and the United States through its e-commerce platform and physical retail presences.

Freshly Cosmetics has its headquarters in Reus, Spain, with a significant presence in Donostia (San Sebastián), where the company runs a technology and talent hub. The company has been expanding internationally, and its focus on e-commerce, data-driven marketing, and digital innovation offers opportunities for professionals from diverse backgrounds. For international hires, the company's strong growth and Catalan and Basque operations provide a dynamic work environment that values innovation and social responsibility.

Industry: Natural cosmetics and personal care
Founded: 2016
Employees: 100–500
Headquarters: Reus, Spain
In Spain: Reus, Donostia
Website: freshlycosmetics.com

Good to know if you are moving

Freshly Cosmetics has a Spain office in Donostia (San Sebastián), in addition to its headquarters in Reus, indicating a focus on tech or design activities outside the main HQ.
The company's e-commerce driven model and use of social media marketing means there are roles in digital marketing, data, and technology that could be well-suited to international professionals.
As a certified B Corp, Freshly Cosmetics shows a commitment to environmental and social standards, which may appeal to candidates interested in corporate responsibility.
Spain's digital economy and talent hub in Donostia provide opportunities to work in a growing company with international reach.

In their own words

About the company & team

At Freshly, we choose cosmetics that care, that respect, and that contribute to a better tomorrow. We bet on natural innovation and on creating experiences that help people look and feel better, staying true to our values and purpose. We are driven by four values that inspire us in everything we do: Be Accountable, Be Bold, Be Humble and Be Excellent. We believe in responsibility, courage, humility, and the drive to always do better. We look for people with purpose, with energy to make their mark, and with enthusiasm to grow alongside a company that evolves and transforms every day.

Additional information

Visit our website: Join the Freshly Team

Follow us on: Freshly Cosmetics LinkedIn

If you believe this is your role and that the responsibilities and conditions match what you are looking for, apply for the vacancy, we are looking forward to meeting you!

And if it's not you, but you know someone who might be a good fit and wants to join this adventure, don't hesitate to share it!

All open roles at Freshly Cosmetics