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Night Front Office Host

On-site in Madrid·Added 1 month ago

The Social Hub

18 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.

Pay & benefits

What you'll get

The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
The chance to learn and grow in your role with the potential for future growth
Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Requirements

What we're looking for

You have 1-3 years of experience in hospitality or a similar guest-facing role
You bring a calm, friendly presence that makes guests feel safe at night
You're comfortable working night shifts on a regular schedule
You're proactive, reliable and great at solving things independently
You handle quieter hours and busy moments with the same steady energy
You're comfortable using digital systems like PMS, kiosks and messaging tools
You communicate clearly in English and preferably Spanish
You're a team player who gives clear handovers and supports smooth operations

The role

What you'll do

As our Night Front Office Host, you're the calm, confident presence that keeps our hotel running while the city sleeps. You greet late arrivals with warmth, help guests settle in and make the night feel safe, smooth and friendly. You own the lobby overnight, keeping everything tidy and welcoming. While others wind down, you take charge of check-ins, and those unexpected moments that make night shifts memorable. You're the person guests rely on when they need help at 2AM, and the one who hands them a smile before sunrise.

Welcome late-night guests and create a safe, relaxed atmosphere
Handle check-ins, payments, reports and night processes with accuracy
Keep the lobby clean, organized and comfortable throughout the night
Support guests with questions, special requests and unexpected issues
Monitor the building and flag anything unusual or urgent
Prepare morning handovers and share guest insights with the day team
Work closely with Housekeeping and Maintenance when needed
Promote TSH spaces and experiences when relevant

About The Social Hub

The Social Hub is a hybrid hospitality brand that blends hotel stays, student accommodation, and co-working spaces under one roof. Founded in Amsterdam in 2006 (originally as The Student Hotel), the company operates over 20 properties across Europe, with a strong focus on community-driven experiences, events, and flexible living. Its properties typically feature restaurants, bars, gyms, and meeting spaces, making it a dynamic environment for both guests and long-term residents.

In Spain, The Social Hub has a significant presence with properties in Madrid and Barcelona, offering a range of roles from front office and F&B to maintenance and management traineeships. The company is known for its vibrant, international work culture, with teams often reflecting the diverse, global nature of its guests. For international professionals, The Social Hub offers opportunities to work in a fast-paced hospitality environment, with structured internship and management trainee programs that can serve as a gateway to a career in European hospitality.

Founded: 2006
Employees: 1,000–5,000
Headquarters: Amsterdam, Netherlands
In Spain: Madrid, Barcelona
Website: thesocialhub.co

Good to know if you are moving

The Social Hub operates properties in Madrid and Barcelona, offering roles in hospitality, F&B, and operations.
The company runs structured management trainee programs (8–12 months) that are open to international candidates.
Work language is typically English, making it accessible for non-Spanish speakers.
The brand rebranded from The Student Hotel to The Social Hub in 2022, reflecting its expanded focus on community and co-living.
With properties across Europe, there may be opportunities for internal mobility between countries.

In their own words

About the company & team

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

Additional information

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

All open roles at The Social Hub