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Operations Manager Alicante

On-site in Alicante·Added 6 days ago

Transcom

25 open roles

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Overview

Requirements

Have the right to work in Spain
Transcom doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Alicante
No relocation package mentioned.

Pay & benefits

What you'll get

International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
Continuous development through our internal learning platforms and external training
Modern and comfortable office and relaxing spaces to take a break;
Flexible work schedule
Life-work balance
On-site working model
Corporate benefits and discounts

To be successful in this role, the following is needed:

Requirements

What we're looking for

Previous experience of CX and/or BPO environment at Operations Manager or similar level
Experience in Team management
Able to manage profit and loss
Strong verbal and written communication skills
Ability to build lasting relationships with internal stakeholders
Skilled at working with clients and their needs
Positive attitude and willingness to provide brilliant customer experience - you believe that customers deserve more than just support.
C1 or native written and spoken proficiency in Spanish and English.

Nice to have

Additional languages such as German or Dutch would be a bonus.

The role

Transcom is a global community of customer experience experts - nimble, driven, and committed to the brands we serve. Join us as an Operations Manager, where you'll lead new client accounts, drive growth, and collaborate with top-performing teams to deliver outstanding results. Ready to make an impact?

What's in it for YOU!

Job Category

Operations Leadership

Hiring process

Closing date for applications is Sunday 11th October 2026.

Please include a full CV in English.

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona
Website: transcom.com

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

Additional information

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

All open roles at Transcom