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Customer Service Teleoperator

Remote, Barcelona·Added 10 days ago

Transcom

19 open roles

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Overview

Job details

Fully remote
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak intermediate Spanish
Listed as a requirement in the ad.
Italian
The ad asks for Italian, or counts it in your favour.

This job was automatically translated to English.

Requirements

Languages

English, Italian, Spanish

The role

Job Category

Customer Service Representative (CSR)

Description

Forcontact is a company specialized in the multichannel customer experience with operations in Spain, Croatia, Albania, and Kosovo. Currently, Forcontact is part of the Transcom Group. To learn more about Transcom, visit www.transcom.com.

Are you brilliant, with excellent communication skills, and is your goal to work in an outstanding multinational company? Do you want to be part of a team that truly makes people's lives easier?

What we offer

* Salary: EUR 1,559.25 gross per month (EUR 18,710.98 gross per year, including language bonus)

* Contract: Permanent

* Work mode: Remote

* Schedule: 39 hours per week, from Monday to Saturday, with rotating shifts.

* We are proud to say that 90% of our Managers and Directors started their careers as agents, which is a clear demonstration of our career development plan.

* Additionally, you will have health insurance and a nice gift for your birthday.

Join our Transcom family as a Customer Service Agent (m/f/x) for Italian!

Your daily responsibilities will be:

* Handling phone calls

* Managing emails

* Resolving issues related to shipments

* Resolving customer doubts

* Tracking shipments

* Forwarding specific requests to other departments when they cannot be resolved over the phone.

* Ensuring user issues are resolved

What we are looking for

To succeed in this role, you must meet the following requirements:

* Native or fluent Italian (C2 level)

* Spanish at a C1 level

* Excellent communication skills, both spoken and written

* Proficiency in using computer tools

* Availability to start immediately after training

What is life like at Transcom?

Transcom is a multinational company specialized in the customer experience, offering services such as customer care, sales, technical support, and credit management through a vast network of agents working from home. We are 30,000 customer experience specialists in over 90 contact centers across 29 countries, providing services in 33 languages to international brands in various sectors.

That's who we are

Every day, someone like you starts their adventure at Transcom. Let us discover your potential, and we will help you turn it into key skills for your future. We work as a team and are always looking for ways to improve. We care about others and are committed to both our clients and ourselves. We keep an open mind and are always ready to learn and evolve. With a positive attitude, there are no limits you cannot reach.

At Transcom, you can be yourself. Sign up, and we look forward to meeting you!

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona
Website: transcom.com

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

All open roles at Transcom