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Retail Customer Service Representative (Inbound Calls)

On-site in Spain·Part-time·Added 4 days ago

Transcom

25 open roles

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Overview

Job details

Part-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Spain
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

What's in it for you!

On-site and subsidized training once the probationary period is passed, from Monday to Friday from 16/11/2026 to 30/11/2026, where we will give you the tools you need for your job and help you develop your full potential.
Start date: 01/12/2026
Salary based on teleoperator category (Contact Center Agreement)
Employee discount club (on major electronics, telephony, hypermarkets, travel, hotels, training, and other brands), Transcom Care (social activities), motivation actions... discover another way to work.
We are proud to say that 90% of our Managers and Directors started their careers as agents, a clear sign of our career development plan.
Work in an international, dynamic, and motivating environment.

Requirements

What we're looking for

To succeed in this position, the following requirements must be met:

Good communication skills are essential (Previous experience in customer service will be highly valued).
Call quality.
Phone excellence.
Skill in using computer platforms.
Immediate availability. Start after training.

Are you ready to join our team? Do you want to know more?

APPLY NOW!

The role

Customer Service Representative (CSR)

Would you like to work in customer service on-site at our San Fernando de Henares platform? Do you want to be part of a team that truly makes people's lives easier?

You will work in a young and motivating work environment with great opportunities. We will provide the initial training, accompany you, and monitor your development. We only need your commitment and energy to learn.

Your daily work will consist of answering calls from customers of a major retail company with both physical presence and e-commerce, for management, resolving doubts and incidents, working to satisfy their needs, while maintaining a positive attitude at all times.

This opportunity is for you! Apply now!

How you'll work

Working day: Service from Monday to Sunday. 30 hours per week. Option to work fewer weekly hours if you prefer.
MORNING or AFTERNOON shift of your choice.
Work modality: This will be performed on-site at our workplace at Av. Castilla 2 Edif Hungría, 1st Floor (San Fernando de Henares)

About Transcom

Transcom is a global leader in customer experience (CX) services, providing outsourced customer care, sales, and technical support solutions to a wide range of industries, including telecommunications, e-commerce, and technology. With operations across multiple countries and a workforce of tens of thousands, Transcom helps brands deliver consistent, high-quality customer interactions through omnichannel support, including voice, chat, and social media. The company focuses on combining people, process, and technology to drive customer satisfaction and operational efficiency for its clients.

In Spain, Transcom operates several contact centers, primarily in Madrid and Barcelona, serving both local and international clients. The company is known for its multilingual workforce, making it an attractive employer for international professionals who speak multiple languages, as many roles require fluency in English, German, French, or other European languages. Transcom offers structured training, clear career progression paths, and a dynamic, fast-paced work environment, making it a solid entry point for those looking to build a career in customer experience and BPO services in Spain.

Industry: Customer Experience Services
Founded: 1995
Employees: 10,000–50,000
Headquarters: Stockholm, Sweden
In Spain: Madrid, Barcelona
Website: transcom.com

Good to know if you are moving

Transcom frequently hires multilingual customer service agents in Spain, with roles requiring languages like English, German, French, and Dutch, making it accessible for international candidates.
The company provides paid training and onboarding programs to help new hires adapt to client-specific processes and tools.
Work schedules often include shifts, including evenings and weekends, which may be a consideration for work-life balance.
Transcom offers opportunities for internal career growth, such as team leader or quality analyst positions, for high performers.
Spain offices are located in major cities like Madrid and Barcelona, offering good public transport connectivity and a vibrant urban lifestyle.

In their own words

About the company & team

Transcom is a global specialist in customer experience that provides CX consulting services, customer service, sales, technical support, and collections through our extensive network of contact centers and agents working from home.

We are 30,000 customer experience specialists in more than 69 contact centers in 26 countries, providing services in 33 languages to international brands across various sectors.

At Transcom, you can be exactly who you are. Apply now, we look forward to meeting you!