Travel Assistance Agent (Dutch)

what do we need from you?

-Previous experience in Customer Service. Knowledge in the insurance sector is highly valued

-Bilingual Dutch + High English and Spanish

-Attention to detail, analytical capacity, and problem-solving

-Ability to work in afternoon shifts, night shifts, or weekends

-Availability for immediate start

Are you looking for a purposeful job where you can make a difference?

If you are passionate about the world of travel and want to be the support point for people facing unforeseen circumstances outside their country, we are looking for you. We need to hire professionals for telephone assistance and the management of unforeseen events for clients from various insurance companies.

As an assistance specialist, you will provide responses and coverage to travelers in delicate situations (illness, mishaps, or personal emergencies). Among your main responsibilities, you will manage direct payments to medical centers, coordinate repatriations, process files in the internal platform, verify coverage, and manage flight bookings.

We are looking for someone flexible, capable of balancing human empathy in critical moments with agile and effective analysis to offer the best solution according to the policy conditions.

Since we provide services to different assistance and health insurers, we positively value a vocation for service, regulatory knowledge, and interest in the insurance sector. Technical precision and closeness to the user will be the keys to your success.

Although coverage is global, the Barcelona office mainly manages files in Spain, Portugal, Morocco, and Latin America. Therefore, it is essential to have native or very fluent command of Dutch, an intermediate level of Spanish (B1/B2), and operational English.