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Digital Experience Manager (CX Strategy)

On-site in Madrid·Added 6 months ago

This job was published 6 months ago

Tribal Worldwide Spain

2 open roles

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Overview

Requirements

Have the right to work in Spain
Tribal Worldwide Spain doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 4+ years of experience
Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

27 working days of vacation and summer schedule (June to September).
Personal development: English classes and access to wellness tools.
Tribe culture: honesty, closeness, and the best working environment (afterworks included).

Requirements

What we're looking for

Seniority: At least 4-5 years in digital strategy, CX, or product project management with a qualitative focus.
Tool Expert: Proficiency in Qualtrics (Architecture and dashboards). Also proficiency in Jira for priority management.
Influence Capability: Ability to manage stakeholders from different areas and navigate complex international environments.
Analytical Mindset: Ability to write executive reports that convert complex data into clear levers for action.
Business English: Total fluency for coordination with global teams and the writing of technical documentation.

The role

At Tribal, we are looking for someone like you! Are you up for it?

The Challenge: We are looking for a CX Project Manager to lead the customer intelligence for one of our most important partners: a retail giant in Spain.

This is not a technical execution role; it is a role of influence and consultancy. You will be the key interlocutor between the local digital strategy and the guidelines of a large international headquarters, ensuring that every step we take in the digital ecosystem responds to a real market need and adds value to the business.

What you'll do

Strategic Interlocution: You will be the connection point between the CX strategy in Spain and the international group. Your mission is to be the filter that ensures global functionalities align with the needs of the local customer.
Qualitative Insights Hub: You will act as the senior reference point for the Business, Operations, and Product areas. You will define what to measure, when to launch a survey, and how to interpret data so that it makes strategic sense.
Validation and Review: You will participate in the definition of solutions by taking part in strategic sessions. Your role is to validate that the proposals solve the real problems detected in your analyses.
Business Case & Conversion Impact: You will translate qualitative feedback into solid business arguments. You will write concise executive reports that extract key insights to provide arguments and levers for action regarding the customer's main pains.
Data Strategy & Dashboards: You will lead the alignment of dashboards in Qualtrics. Your goal is to set up consumable and fast dashboards that allow different teams to extract data and insights autonomously.

Hiring process

Is it you? Apply to this offer and don't hesitate. The tribe is waiting for you

About Tribal Worldwide Spain

Tribal Worldwide Spain is the Madrid-based office of Tribal Worldwide, a global digital agency network within DDB Worldwide. The agency specializes in creating digital experiences, combining strategy, creative design, and technology to help brands engage with their audiences. Their work spans web and mobile development, user experience design, and digital marketing campaigns for a diverse set of clients.

Industry: Marketing
Headquarters: New York, USA
In Spain: Madrid

Good to know if you are moving

The Madrid office is part of the global DDB Worldwide network, offering opportunities to work on international projects and collaborate with teams across different countries.
As a digital agency, roles often involve creative and technical skills, and the office is located in Madrid, a major European hub for marketing and technology.
Working at Tribal Worldwide Spain may provide exposure to a wide range of industries and clients, from local Spanish brands to global companies.
The agency is part of a large network, which can offer career development and mobility opportunities within DDB Worldwide.

In their own words

About the company & team

We are a growth-oriented design consultancy. We are dedicated to solving the challenges presented to us by our clients, always maintaining close, honest, and direct contact with them. We seek to have the greatest possible impact when improving their businesses.

We work with passion, providing quality, honesty, and transparency in each and every one of our projects. If you are looking for a place to grow professionally, learn from very talented people, and enjoy a close-knit environment, we want to meet you!"