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Product Manager

On-site in Madrid·Added 5 months ago

This job was published 5 months ago

Tribal Worldwide Spain

2 open roles

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Overview

Requirements

Have the right to work in Spain
Tribal Worldwide Spain doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 4+ years of experience
Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

27 working days of vacation and summer schedule (from mid-June to mid-September).
Personal development: English classes and access to wellness tools.
Most importantly: a "tribe" with a close and honest environment (and the Monday afterworks, which are a must).

Requirements

What we're looking for

Experience: At least 4 years in CX, Digital Strategy, or Product Management roles with a strong focus on qualitative analysis.
Tool Proficiency: We need you to have advanced handling of Qualtrics (dashboard creation and database management), as well as experience with ContentSquare and Jira.
Analytical and Synthesis Capacity: Ability to write executive reports that convert complex data into clear business arguments.
Communication Skills: Ability to speak peer-to-peer with different areas and manage liaison with international teams.
Product Mindset: Although you will not design, you must understand product language and know how to validate solutions against detected problems.
English: Fluent level, necessary for coordination with global teams and the writing of technical documentation.

The role

At Tribal, we are looking for someone like you! Are you interested?

Why are we looking for you? We are looking for a Product Manager CX to join the team of one of our most important clients: a leader in the retail sector in Spain. Your mission will not be moving pixels, but being the qualitative "brain" behind the digital strategy, translating what the user feels and says into real business levers.

We are looking for someone who knows how to navigate between local business needs and the guidelines of a large international matrix, being the point of reference everyone turns to when they need to understand user behavior on the web.

What you'll do

Local-Global Liaison: You will be the point of contact between the Digital CX strategy in Spain and the guidelines or tools of the global group, ensuring that new international functionalities are aligned with the real needs of local customers.
Qualitative Insights Hub: You will be the internal point of reference consulted by the Business and Product areas. You will decide what to measure, when to launch a survey, and how to interpret data so that the entire organization understands the user.
Solution Validator: You will participate in the definition of solutions by taking part in strategic sessions. Your role will be to validate that proposals resolve the problems detected in surveys and qualitative audits.
Conversion Impact Analysis: You will transform qualitative feedback into business arguments. You will write concise and direct reports, extracting insights that serve as levers for action on the main customer "pains".
Database and Dashboard Review: You will support the review of databases and align dashboards in feedback tools. Your goal will be to set up dashboards consumable by all teams so they can extract data quickly and autonomously.

About Tribal Worldwide Spain

Tribal Worldwide Spain is the Madrid-based office of Tribal Worldwide, a global digital agency network within DDB Worldwide. The agency specializes in creating digital experiences, combining strategy, creative design, and technology to help brands engage with their audiences. Their work spans web and mobile development, user experience design, and digital marketing campaigns for a diverse set of clients.

Industry: Marketing
Headquarters: New York, USA
In Spain: Madrid

Good to know if you are moving

The Madrid office is part of the global DDB Worldwide network, offering opportunities to work on international projects and collaborate with teams across different countries.
As a digital agency, roles often involve creative and technical skills, and the office is located in Madrid, a major European hub for marketing and technology.
Working at Tribal Worldwide Spain may provide exposure to a wide range of industries and clients, from local Spanish brands to global companies.
The agency is part of a large network, which can offer career development and mobility opportunities within DDB Worldwide.

In their own words

About the company & team

We are a growth-oriented design consultancy. We are dedicated to solving the challenges posed by our clients, always maintaining close, honest, and direct contact with them. We seek to have the greatest possible impact when improving their businesses.

We work with passion, providing quality, honesty, and transparency in each and every one of our projects. If you are looking for a place to grow professionally, learn from very talented people, and enjoy a close-knit environment, we want to meet you!"

All open roles at Tribal Worldwide Spain