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Travel Experience Consultant

On-site in Madrid·Full-time·Added 4 days ago

TUI Spain

21 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
TUI Spain doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Aportas una titulación universitaria o formación profesional superior en Turismo, Hostelería, Marketing, Ventas o una disciplina relacionada, o bien experiencia profesional equivalente.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

Personal benefits: attractive remuneration package, discretionary bonus programs, excellent travel benefits, extensive health and wellbeing programs, and much more.
Work flexibility: we believe that work is something you do, not a place you go. We encourage a healthy work-life balance through a dynamic working environment.
A career tailored to you: access to the TUI Learning Hub to boost your professional development and achieve your goals.
Expand your network: we promote intercultural collaboration and offer the opportunity to participate in international projects and teams.
Community: get involved in local sustainability and social action initiatives through programs such as the TUI Care Foundation.

Requirements

What we're looking for

You bring a university degree or higher vocational training in Tourism, Hospitality, Marketing, Sales, or a related discipline, or equivalent professional experience.
You have demonstrable experience in consultative selling within the travel, tourism, hospitality, or premium services sectors, reflecting a strong commercial orientation.
Your extensive knowledge of destinations, holiday products, and travel experiences allows you to design highly personalized proposals that exceed customer expectations.
You feel comfortable using CRM tools, booking systems, and digital sales platforms, and you find it easy to adopt AI-based solutions that improve your productivity and recommendations.
Customer orientation and a mindset focused on premium services are part of your DNA, complemented by consultative selling, negotiation, and influence skills.
Your empathy, active listening skills, and curiosity help you build trust, while your resilience, adaptability, and commercial energy allow you to thrive in a dynamic environment.

The role

Are you passionate about creating unforgettable travel experiences? As a Travel Experience Consultant, you will be the trusted advisor who transforms customers' dreams into personalized trips. You will combine your destination knowledge with innovative digital tools to offer exceptional service that fosters loyalty and contributes to commercial success.

What you'll do

You will understand the unique needs and preferences of each customer, designing personalized itineraries that maximize their travel experience and create unforgettable memories.
Identifying business opportunities will come naturally to you, using consultative selling techniques to convert inquiries into confirmed bookings, while simultaneously promoting complementary services.
You will manage customer interactions through multiple channels, including in-person service, web, chat, WhatsApp, telephone, email, video calls, and social media, ensuring a consistent and high-quality experience across all touchpoints.
You will use digital tools and AI-powered solutions to enhance personalized proposals, optimize recommendations, and identify emerging trends and customer behaviors.
You will accompany customers throughout their entire journey, from initial inspiration to booking confirmation and beyond, resolving inquiries swiftly and with a solution-oriented attitude.
You will take responsibility for bookings until closure, ensuring their correct creation and management, as well as the proper follow-up of business opportunities and commitments made to customers.

Hiring process

Apply as soon as possible! The vacancy may close at any time.

About TUI Spain

TUI Group is the world's leading tourism group, operating across the entire travel value chain including tour operators, airlines, cruise ships, hotels, and travel agencies. With its global headquarters in Hanover, Germany, TUI serves millions of customers annually and employs tens of thousands of people worldwide, making it a major player in the European travel industry.

TUI has a significant presence in Spain, one of its most important source and destination markets. The company operates offices in Barcelona, Tenerife, and other Spanish locations, supporting both its retail operations and its cruise and hotel businesses. For international professionals, TUI offers roles in a multicultural environment, with opportunities in customer service, IT, and operations, and frequently seeks multilingual talent to support its diverse customer base across Europe.

Industry: Tourism
Founded: 1923
Employees: 50,000–100,000
Headquarters: Hanover, Germany
In Spain: Barcelona, Palma, Tenerife
Website: tuigroup.com

Good to know if you are moving

TUI is a global company with a diverse workforce, making it a welcoming environment for international professionals.
The company frequently hires multilingual customer service roles, particularly for Dutch and French speakers, based in Spain.
TUI offers opportunities in various sectors, including IT, operations, and logistics, with potential for internal mobility across its international offices.
Spain is a key market for TUI, with offices in Barcelona and Palma, offering roles that support both its cruise and hotel operations.
TUI provides a structured career development framework and is known for its focus on employee well-being and work-life balance.

In their own words

Additional information

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

All open roles at TUI Spain