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TUI Airport Representative

On-site in San Bartolomé, Spain, 35500·Full-time·Added 5 days ago

TUI Spain

21 open roles

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Overview

Job details

€1,858 a month
Gross, as stated in the ad.
Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in San Bartolomé, Spain, 35500
No relocation package mentioned.

Pay & benefits

What you'll get

A job at TUI offers more than your basic salary which already starts at 1858€ gross/month.
A company iPad & uniform are of course standard.
22 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day).
Discounts and multiple offers with TUI Club De Benefits.
Option to obtain a discounted private health insurance.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.

Requirements

What we're looking for

We are seeking digital experienced and helpful individuals like you to join our diverse team of Airport Reps. If you have the right to work in Spain, live close to the Airport and speak English then keep on reading!

A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported.
Dedicated to making our guests happy, going above and beyond to create unforgettable experiences from the moment they arrive until their departure.
A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
Enjoy working in a fast-paced environment and love working with a diverse team, respecting different cultures. Flexible with the schedule, including rotating daytime and occasional night shifts.
Turning challenges into opportunities and remain calm under pressure. Proactively identify and resolve issues creatively before they escalate to ensure a smooth airport experience for guests.
Fully conversational in English. Any other language would be advantageous.

The role

Calling all tourism pros based in Lanzarote, Spain!

What you'll do

As the friendly TUI face at the airport, you warmly welcome them and build strong connections with each one. Making sure you create special moments for our guests from the moment they arrive.
Be prepared to handle changes and challenges in the busy airport environment, ensuring all guests' questions are fully answered from their first to their last interaction.
Ensure smooth and efficient airport operations by reliably handling all aspects of arrivals, departures, and transfers. Deliver see-off speeches on the buses before guests head off to their resorts.
Monitor progress with service updates and guest feedback. Celebrate successes in meeting targets, solving problems, and providing great service.
Proudly represent our company's values and culture, maintaining a positive attitude and professionalism to enhance the guest experience at the airport.

How you'll work

Work week of 39 hours with 2 days off.
We offer a fijo discontinuo contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

About TUI Spain

TUI Group is the world's leading tourism group, operating across the entire travel value chain including tour operators, airlines, cruise ships, hotels, and travel agencies. With its global headquarters in Hanover, Germany, TUI serves millions of customers annually and employs tens of thousands of people worldwide, making it a major player in the European travel industry.

TUI has a significant presence in Spain, one of its most important source and destination markets. The company operates offices in Barcelona, Tenerife, and other Spanish locations, supporting both its retail operations and its cruise and hotel businesses. For international professionals, TUI offers roles in a multicultural environment, with opportunities in customer service, IT, and operations, and frequently seeks multilingual talent to support its diverse customer base across Europe.

Industry: Tourism
Founded: 1923
Employees: 50,000–100,000
Headquarters: Hanover, Germany
In Spain: Barcelona, Palma, Tenerife
Website: tuigroup.com

Good to know if you are moving

TUI is a global company with a diverse workforce, making it a welcoming environment for international professionals.
The company frequently hires multilingual customer service roles, particularly for Dutch and French speakers, based in Spain.
TUI offers opportunities in various sectors, including IT, operations, and logistics, with potential for internal mobility across its international offices.
Spain is a key market for TUI, with offices in Barcelona and Palma, offering roles that support both its cruise and hotel operations.
TUI provides a structured career development framework and is known for its focus on employee well-being and work-life balance.

In their own words

Additional information

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

All open roles at TUI Spain