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Customer Service Agent

Remote, Palma·Full-time·Added 3 days ago (last checked 10 Nov)

TUI Spain

22 open roles

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Our summary

Salary: €21,800 a year
About €1,490 a month after tax.
Hours: Includes night work
Work mode: Remote (Palma)
Contract: Full-time
English: Required
Other languages: Polish

Visa options

The ad rules out sponsorship
Per the ad: “If you've got the right to work in Spain”

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Skills

Nice to have

English

Requirements

What we're looking for

If you've got the right to work in Spain and speak Polish & English, plus ideally another European language, keep on reading!

Organized and adaptable - a calm, solutions-focused multitasker who thrives under pressure and embraces change.
Customer-first mindset - confident supporting upset customers across all channels, resolving issues quickly and empathetically.
Tech-savvy and curious - eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
Remote-ready and flexible - happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
Bilingual and confident - fluent in both English and Polsih, ready to support customers across languages with clarity and care.

Pay & benefits

What you'll get

A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.800€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
You'll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the "TUI Club de Benefits" with multiple discounts on products and services across Spain.

The role

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

What you'll do

Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging-and you'll be ready to listen, respond, and take action.
You'll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
You'll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

How you'll work

You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
We offer remote working from anywhere in Spain on seasonal permanent contracts, multiple permanent career development opportunities.
You'll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.

About TUI Spain

TUI Group is the world's leading tourism group, operating across the entire travel value chain including tour operators, airlines, cruise ships, hotels, and travel agencies. With its global headquarters in Hanover, Germany, TUI serves millions of customers annually and employs tens of thousands of people worldwide, making it a major player in the European travel industry.

TUI has a significant presence in Spain, one of its most important source and destination markets. The company operates offices in Barcelona, Tenerife, and other Spanish locations, supporting both its retail operations and its cruise and hotel businesses. For international professionals, TUI offers roles in a multicultural environment, with opportunities in customer service, IT, and operations, and frequently seeks multilingual talent to support its diverse customer base across Europe.

Industry: Tourism
Founded: 1923
Employees: 50,000–100,000
Headquarters: Hanover, Germany
In Spain: Barcelona, Palma, Tenerife

Good to know if you are moving

TUI is a global company with a diverse workforce, making it a welcoming environment for international professionals.
The company frequently hires multilingual customer service roles, particularly for Dutch and French speakers, based in Spain.
TUI offers opportunities in various sectors, including IT, operations, and logistics, with potential for internal mobility across its international offices.
Spain is a key market for TUI, with offices in Barcelona and Palma, offering roles that support both its cruise and hotel operations.
TUI provides a structured career development framework and is known for its focus on employee well-being and work-life balance.

In their own words

About the company & team

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know

All open roles at TUI Spain