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Customer Service in Catalan | Night Shift in Ibiza

Remote, Ibiza·Part-time·Added yesterday (last checked 30 Oct)

Agency

Randstad España

6036 open roles

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Our summary

Salary: €1,600 - €1,700 a month
Hours: Night shift · Includes weekends
Work mode: Remote (Ibiza)
Contract: Permanent, part-time hours
Spanish: Fluent
English: Required
Other languages: Catalan
Education: Upper secondary (Bachillerato)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Contact Center

Randstad España is hiring for this role in several places. This vacancy is in Ibiza.

This job advert was originally written in Spanish.

The role

Do you have experience as a call center agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and able to identify customer needs?

Randstad has the perfect opportunity for you!

What you'll do

Multichannel support (voice, email, chat): Resolution of inquiries related to user account information in the app, their booked appointments, and any billing information they may need.

Management of critical aspects: Prioritization and resolution of high-urgency inquiries, following specific protocols to guarantee an immediate response.

Travel incident management: Review and resolution of issues with trips (cancellations, delays, fare discrepancies, incorrect routes, vehicle problems, etc.), following established procedures.

Basic app technical support: Assistance with access issues, verification, payment methods, updates, application errors, or profile configuration.

Claims and compensation management: Evaluation of cases, application of internal policies, and issuance of compensation where appropriate.

Case recording and documentation: Accurate updating of each interaction in internal tools, ensuring traceability, data quality, and compliance with operational standards.

Requirements

ESSENTIAL Native or minimum C1 level Spanish and Catalan and minimum B1 level English. (Support will be managed in all 3 languages)

ESSENTIAL Minimum education: HIGH SCHOOL.

Previous experience in multichannel customer service (voice, email, chat), preferably in digital or mobility environments.

Experience in incident management, basic technical support, or transport services is valued.

Clear customer orientation and the ability to manage interactions with professionalism, patience, and empathy.

As this is remote work, it is necessary to have a space without ambient noise and with a stable internet connection: Download: 100 Mbps or higher; Upload: 50 Mbps or higher; Router near the workstation or wired connection, not just WiFi.

Benefits and conditions

*39-hour work week from Monday to Sunday, with 2 weekends off

*Schedule: Fixed Night shifts (0:00-08:00). NOTE: During the first month, you will have a daytime schedule (specific hours to be confirmed).

*Remote work. (We send the computer, monitor, headset, and mouse to your home).

*Salary per contact center collective agreement - 17,139.58 — gross/year (€1,428.30 gross/month) + language bonus (€130.95/month) + night shift premium.

*Initial 3-month contract and subsequently permanent employment (stable service).

*Initial online training during daytime hours (schedule to be confirmed)

Internal promotion and professional development program: We value our staff and promote growth through internal promotion.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.