After Sales Technician

• Experience in the field of electric vehicle chargers.

• Coffee & Snacks ☕

• 22 days of holidays. 🏖️🎉

• Be part of a team where your opinion matters, contributing to innovative creations.

Technical Support and Assistance:

• Address customer inquiries, technical issues, and troubleshooting needs after a purchase, whether related to hardware, software, or electronic devices.

• Provide support via phone, email, chat, or other channels to resolve customer concerns.

Installation and Configuration:

• Install, configure, and update software and hardware according to customer or company needs.

• Ensure operating systems and applications are correctly installed and configured.

Preventive and Corrective Maintenance:

• Diagnose and repair defective equipment.

• Provide preventive maintenance to avoid malfunctions or failures.

• Perform on-site or remote technical services as needed.

User Training:

• Guide customers on proper product use and assist with common troubleshooting steps.

Incident Management:

• Log, classify, and track reported customer issues.

• Prioritise problems based on urgency and impact.

Monitoring and Analysis:

• Supervise the condition of equipment and systems to identify potential failures before they occur.

• Analyse recurring failure patterns to propose long-term solutions.

Documentation and Reporting:

• Maintain detailed records of service interventions and repairs.

• Create technical reports on equipment status and applied solutions.

Continuous Learning:

• Stay updated on new technologies, products, and industry trends in technical support.

Collaboration with Other Departments:

• Logistics: Manage replacement parts delivery, returns, and repaired product shipments.

• Product Development & Sales: Conduct surveys, collect customer feedback, and analyse it to identify product or service improvements.

We are seeking an experienced Technical Services professional who specialises in electric-vehicle chargers. We are looking for someone passionate about enhancing the client experience, contributing to error prevention, and collaborating closely with the Product and R&D team. 🚀

• Studies related to electrical or electronic engineering, mechatronics, automation, and industrial maintenance.

• Computer skills, such as configuring a Local Area Network (LAN), configuring network interfaces, etc. Knowledge of object-oriented programming languages such as Python or Java will be highly valued.

• Ability to interpret electrical diagrams and perform electrical troubleshooting.

• Ability to communicate effectively in both Spanish and English.

• Availability to travel sporadically. ✈️

• Proven experience in After-Sales Services.

• Hands-on experience with ticketing configuration and management.

• Familiarity with OCPP protocols.

• Passionate about enhancing the client experience and dedicated to error prevention.

• Proven ability to collaborate and communicate effectively with various internal departments.

• Strong analytical skills for reviewing and assessing potential clients.

• Proficient in conducting maintenance remotely.

• Alignment with the company's vision for creating a more sustainable future in terms of mobility.

• Future availability for on-call duties will be required.

• Demonstrates kindness and a positive attitude in interactions. 🫶

• Initial call with People: learn more about VEGA Chargers and introduce yourself.

• Meeting with Jose (CPO) & Oriol (After Sales Manager).

• Job Offer. 🎉📄