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Customer Management Technician

Remote, Barcelona·Added 26 days ago

Still open when we checked on 9 Oct

Veolia Spain

351 open roles

Overview

Job details

  • Permanent contract

    Per the ad.

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    Veolia Spain doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Have 3+ years of experience

    Mid-level role.

  • University degree

    “Grado en ADE, Ingeniería o similar.” — per the ad.

This job advert was originally written in Spanish.

Requirements

What we're looking for

- Minimum of 3-4 years of experience in a similar position.

- Degree in Business Administration, Engineering, or similar.

- Ability to work in a team.

- Attitude, proactivity, and a desire to learn and contribute.

- Proficiency in English.

- Management of office automation tools.

Pay & benefits

What you'll get

  • Permanent contract.
  • Flexibility and remote work.
  • Professional growth within the organization.

The role

What you'll do

- Management of customer requests that cannot be resolved by the first level of customer service (internal or external).

- Reception, channeling, and resolution of queries from Customer Service Personnel (internal and external).

- Reception, registration, resolution, and closure of internal customer requests.

- Data extraction from different business applications, analysis, and monitoring.

- Drafting and maintenance of operating manuals for both applications and procedures.

- Registration and monitoring of application and user incidents.

- Support to internal teams, especially to the Non-Face-to-Face Service pools.

- Advanced use of Google environment office tools, especially those for extensive and intensive use of large amounts of Data (Sheets, Appscript, etc.).

- User-level knowledge of AI (Gemini, NotebookLM, etc.).

About Veolia Spain

Veolia is a global leader in optimized resource management, providing water, waste, and energy management services to municipalities and industries. With operations in over 40 countries and more than 200,000 employees worldwide, Veolia designs and implements solutions for water treatment, waste recovery, and energy efficiency. In Spain, Veolia operates through Veolia Spain, offering a wide range of environmental services including water treatment plant operations, industrial maintenance, and energy management.

Veolia Spain has a strong presence across the country, with offices and operational sites in Madrid, Barcelona, and many other regions. The company is known for its commitment to sustainability and the ecological transition, making it a relevant employer for international professionals interested in environmental engineering, maintenance, and energy efficiency. Veolia offers opportunities for technical and engineering roles, with a focus on hands-on maintenance and operational positions, and provides a structured environment for career growth in the environmental sector.

Industry
Environmental Services
Founded
1853
Employees
200,000–250,000
Headquarters
Aubervilliers, France
In Spain
Madrid, Barcelona
Website
veolia.es

Good to know if you are moving

  • Veolia Spain operates across the entire country, with offices and sites in Madrid, Barcelona, and many other regions, offering opportunities in various locations.
  • The company is a global leader in environmental services, providing a strong platform for career development in water, waste, and energy management.
  • Veolia is committed to the ecological transition, making it an attractive employer for professionals passionate about sustainability.
  • Many roles in Spain are technical and maintenance-focused, with opportunities for engineers and technicians in industrial settings.
  • Veolia offers a structured environment with potential for international mobility within the group.

In their own words

About the company & team

As a leader in ecological transformation, at Veolia we offer solutions for the efficient management of water, waste, and energy activities, driving the sustainable development of cities, industries, and agriculture.

We work mainly in three major areas: water, offering solutions in both urban and industrial management; waste ♻ transforming them into new resources; and energy improving efficiency and reducing consumption and emissions in buildings, industries, and cities.

Additional information

  • Be part of a leading multinational company in the sector.

What unites our entire workforce is working with passion, enthusiasm and excellence so that our daily contribution is based on protecting the environment and guaranteeing access to water, working together to create a green and inclusive present.

¡If you want to be part of this team and join us in this great challenge, do not hesitate to apply for this offer! Are you up for it?

As an inclusive company, Veolia is committed to diversity and values all applications without discrimination.

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