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89,000+ live jobsAccount Manager, Member Relations - Continental Europe
Remote, Virtual·Added 4 months ago (last checked 26 Oct)
Our summary
- Work mode
- Remote (Virtual)
- Spanish
- Fluent
- English
- Required
- Other languages
- German
- Experience
- 2+ years
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Nice to have
Requirements
What we're looking for
Tertiary qualification in Business, Travel & Tourism Management or Marketing2+ years of related work experience including industry experience, understanding of the luxury market, prior account management experience and experience contributing to team performanceProficient in Microsoft Office SuiteLeadership capabilitiesFluency in English required. Fluency in German and/or Spanish also required. Project managementExcellent presentation skillsInterpersonal skillsResults oriented with a focus on commercial delivery and understanding of financials.Strong quality service attitude and approachSelf-motivated and energeticChampion of company goals and objectivesInnovation - Forward thinking, curious and creativeCommercial acumen - negotiation and strategyCRM - proficiency in using company platformMarketplace Awareness - Current business and travel industry trends knowledgeAnalytical Skills (intermediate) - Ability to collect and analyze information, problem solve, and make decisionsCollaboration - Strong skills in inspiring the win-win-win
The role
The Account Manager, Member Relations strives for and supports the successful execution of member account development and engagement. This role drives member performance as it relates to partner revenues, advisor performance, agency engagement and Virtuoso program optimization.
Account Managers will work with the General Manager, assisting in providing input for the design and implementation of the market regional business plan, as it relates to account management to maximize Virtuoso's performance in market.
What you'll do
Essential duties and responsibilities include the following. Other duties may be assigned.
Providing input into the regional business plan and budget.Supports delivery and execution of the business plan.Ensuring compliance with the Virtuoso "playbook".Delivery of the key performance metrics as outlined in the Business Plan.Accountability for the member account plans (maps), aligning member's growth & profitability plans with Virtuoso sales, professional development and marketing programs. Maintenance and execution of the company CRM platform.Input into the Virtuoso Owner/Manager Regional Communication and Professional Development programs under the direction of the General Manager. Proactive interdepartmental engagement.Engagement in regional market events and Global Virtuoso events.Provide support to General Manager in identifying and developing new business opportunities and monitoring of competitive context.Develop and execute an acquisition plan to meet New Membership targets according to financial plan.Execute new member onboarding as directed by General Manager and SVP Membership.High profile attendance in member conferences, meetings and education programs.Competitor analysis and reporting.Management of critical member matters.Oversight of production reporting and disputes process to ensure completion in a timely manner.Other duties as required.
How you'll work
Travel is required, approximately 35%+ of time visiting members, attending events, conferences, and team meetings.Travel will be primarily regional but may include some international.
Type/Nature of Contacts
Internal: Key job contacts are primarily with other Account Managers and Account Directors Membership, Marketing Manager, Account Manager Partner Relations and General Manager.External: Majority of time spent in market with agency Owners & Managers.
About Virtuoso
Virtuoso is a leading global network of luxury travel advisors, operating as a membership organization that connects affluent travelers with curated travel experiences. The company partners with over 20,000 travel advisors and more than 2,300 preferred partners, including luxury hotels, cruise lines, and tour operators, to provide personalized and exclusive travel services. Headquartered in Fort Worth, Texas, Virtuoso is a key player in the luxury travel industry, with a strong presence across the Americas, Europe, and Asia-Pacific.
In Spain, Virtuoso operates through its network of affiliated travel agencies and partners, with a notable presence in Madrid and Barcelona, serving as key hubs for luxury travel to and from the country. The company's culture emphasizes excellence in customer service, exclusive access, and global connectivity, making it an attractive employer for international professionals with expertise in luxury travel, sales, and client relations. Virtuoso offers opportunities for those looking to work in a dynamic, high-end travel environment, with a focus on building long-term relationships with discerning travelers.
- Industry
- Travel
- Founded
- 1990
- Employees
- 500–1,000
- Headquarters
- Fort Worth, USA
- In Spain
- Madrid, Barcelona
Good to know if you are moving
- Virtuoso has a strong global network, offering opportunities to work with high-end travel clients from around the world.
- The company's Spain offices in Madrid and Barcelona are key hubs for luxury travel in Southern Europe, providing a dynamic work environment.
- International professionals with experience in luxury travel, sales, or client management may find relevant roles, though Spanish language skills are often beneficial.
- Virtuoso's culture emphasizes personalized service and global connectivity, which can be appealing for those seeking a career in premium travel services.
In their own words
About the company & team
Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
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