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Manager Customer Performance & Programmes

On-site in Viladecans·Added yesterday

Still open when we checked on 9 Oct

Vueling

11 open roles

Overview

Requirements

  • Have the right to work in Spain

    Vueling doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Viladecans

    No relocation package mentioned.

  • Have 8+ years of experience

    Mid-level role.

  • University degree

    “Bachelor's degree in Business Administration, Economics, Engineering or related field; MBA or postgraduate qualification preferred.” — per the ad.

Skills

Nice to have

Requirements

What we're looking for

Academic background

  • Programme and portfolio management, governance, prioritization, transformation and change.

  • Financial planning, BP, FP, CapEx, cost modelling, scenario analysis and investment assessment.

  • Business cases covering financial, operational and risk impacts.

  • Performance management, KPIs, dashboards, data analysis and benefits tracking.

  • Supplier governance, contracts, SLAs, procurement, tendering and commercial risk.

  • End-to-end process improvement: AS-IS/TO-BE mapping, gap and root cause analysis, solution design, controls, roadmaps and continuous improvement.

  • Lean or Six Sigma desirable.

  • 8+ years in programme management, business performance, transformation, strategy or related roles.

  • Led complex cross-functional portfolios and senior governance forums.

  • Translated strategy into prioritized roadmaps, programmes and measurable outcomes.

  • Developed and presented business cases and investment recommendations.

  • Delivered cost optimization, operational improvement and value creation.

  • Analyzed and redesigned end-to-end processes using AS-IS/TO-BE mapping, gap and root cause analysis, and implementation roadmaps.

  • Established performance and benefits-realization frameworks.

  • Managed supplier contracts, SLAs and commercial negotiations.

  • Influenced executive stakeholders and supported strategic decisions.

Education & certifications

  • Bachelor's degree in Business Administration, Economics, Engineering or related field; MBA or postgraduate qualification preferred. PMP, PgMP, MSP, PRINCE2, Lean Six Sigma or Change Management certifications valued.

Languages

  • English: C1 preferred, B2 minimum.

  • Spanish: C1 preferred, B2 minimum.

The role

Lead Customer Performance & Programmes, governing the transformation portfolio and delivering strategic initiatives that improve customer experience, efficiency and financial results. Ensure investments are prioritized, measurable and aligned with company strategy through effective governance, business cases, financial planning, process improvement, benefits tracking and programme delivery.

What you'll do

Tasks & responsibilities

  • Govern the Customer portfolio, aligning and prioritizing initiatives with strategic objectives.

  • Lead customer programmes, managing scope, resources, milestones, dependencies, risks and governance.

  • Improve customer outcomes, revenue, operational performance and cost efficiency.

  • Develop and challenge business cases, assessing financial, operational and risk impacts.

  • Set baselines, targets and benefit owners; track savings, revenue, efficiency and customer outcomes.

  • Define KPIs, dashboards and reporting for customer, operational, programme and financial performance.

  • Coordinate Customer Leadership, Finance, Transformation/PMO, Procurement, Operations, IT & Digital, Insights & Data and sponsors.

Vueling Values

💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.

  • Make it happen

  • Make it better

  • Make it safe

  • Make it cost-focused

  • Make it customer-oriented

  • Win together

About Vueling

Vueling is a Spanish low-cost airline headquartered in Barcelona, operating a large network of short- and medium-haul flights across Europe, North Africa, and the Middle East. As part of the International Airlines Group (IAG), which also includes British Airways and Iberia, Vueling is one of Europe's leading low-cost carriers, carrying tens of millions of passengers annually and operating a fleet of over 100 Airbus aircraft. The airline is known for its focus on efficiency, digital innovation, and a strong presence in the Mediterranean region.

Vueling's headquarters and main operational base are in Barcelona, with additional bases in cities like Madrid, Malaga, and Seville. The company's work culture is dynamic and fast-paced, reflecting the airline industry's demands, and it offers opportunities for international professionals in areas such as flight operations, data analysis, customer experience, and corporate functions. With English as a common working language alongside Spanish and Catalan, Vueling is an attractive employer for international talent looking to work in a vibrant, multicultural environment in Spain.

Industry
Airlines
Founded
2004
Employees
1,000–5,000
Headquarters
Barcelona, Spain
In Spain
Barcelona, Madrid, Malaga and 1 more

Good to know if you are moving

  • Vueling is headquartered in Barcelona, offering a unique opportunity to live and work in one of Europe's most popular cities.
  • As part of IAG, Vueling provides access to a large international network and potential career mobility within the group.
  • The airline operates in a multilingual environment, with Spanish, Catalan, and English commonly used, making it accessible for international professionals.
  • Vueling's roles in operations, analytics, and customer service offer exposure to the dynamic aviation industry in Spain.
  • The company offers competitive benefits and a chance to work in a fast-growing sector with a strong focus on digital innovation.

In their own words

About the company & team

At Vueling, we connect people, places and opportunities ✈️

As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Additional information

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.

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