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Operations Coordinator

Hybrid in Mérida·Added 3 days ago (last checked 4 Nov)

WorldStrides

7 open roles

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Our summary

Work mode: Hybrid, Mérida
English: Required

Visa options

The ad rules out sponsorship
Per the ad: “WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.”

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Skills

Nice to have

Requirements

Education & certifications

Proficiency in English: Demonstrated advanced proficiency in both written and spoken English.
Industry Experience: Extensive experience in the relevant industry, with a proven track record of success.
Multitasking Skills: Exceptional ability to manage multiple tasks and projects simultaneously, ensuring timely and efficient completion.
Collaborative Team Player: Strong team player with excellent interpersonal skills, capable of working effectively in diverse team environments.
Microsoft Office Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create complex documents, spreadsheets, and presentations.

Pay & benefits

What you'll get

Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
+10% of gross salary as food stamps.
1 paid volunteer day & 25 PTO* days to start - accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
Statutory Holidays by Mexican Federal Labor Law.
Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
Flexible work schedule providing on-site and hybrid opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness opportunities.
Employee Assistance Program (EAP)
Paid statutory parental leave.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.

The role

What you'll do

Manage supplier bookings
Proactively research new suppliers for current and new destinations
Communicate with sales representatives and product specialist on a regular basis to review itinerary progress /ask questions
Follow-up with suppliers (post-tour if there are issues after receiving client or Tour Leader's
evaluation).
Process invoices/Money Request and follow-up with suppliers on any inaccurate invoicing or
credits based on group experience.
Provide all invoices and receipts to the accounting department.
Assist the Operations team with on road issues
Participate to Destination workshops to develop and maintain relationships with existing and
potential suppliers.

About WorldStrides

WorldStrides is an educational travel company offering immersive tours, study abroad, internship, and career-exploration programs for K-12 students, university students, and corporate groups. It describes itself as the largest educational travel company in its home market, serving over 400,000 students a year, with more than 10 million students having traveled with it since 1964 and over 100 partnerships with international universities to deliver study abroad programs. The company was founded in 1964 by Phil Wendel, a social studies teacher, and operates as Lakeland Tours, LLC dba WorldStrides.

The company describes itself as having built a global team, with current openings spanning the United States, Mexico, the Netherlands, Greece, and Madrid. Note that several customer-facing roles in its current openings (such as Customer Service Representative, Outbound Sales Representative, and Health & Safety Coordinator) are based in Mérida, Yucatán, Mexico rather than Spain. Its stated culture emphasizes inclusion ('Everyone is Welcome'), integrity, respect, transparency, and comprehensive training for team members.

Industry: Educational travel
Founded: 1964

Good to know if you are moving

The company describes itself as having built 'a global team passionate about inspiring students through travel and learning,' with current openings in the United States, Mexico, the Netherlands, Greece, and Madrid.
Its stated culture emphasizes inclusion: 'Everyone is Welcome' and acting 'as one team with integrity, respect, transparency, and inclusion.'
The company highlights 'Comprehensive Training,' stating its team members are lifelong learners and it is dedicated to supporting their journeys.
Several customer-facing roles in its current openings list — including Customer Service Representative, Outbound Sales Representative, and Health & Safety Coordinator — are based in Mérida, Yucatán, Mexico, not Spain.

In their own words

About the company & team

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description

As an Operations Coordinator, you'll play a key role in creating educational and immersive travel experiences for students. Working with suppliers and partners across Europe and other destinations, you'll help transform travel programs into memorable real-world learning opportunities.

The Operations Coordinator is responsible for booking and supporting our tours while working closely with suppliers and the Director of Operations. Responsibilities include, but are not limited to, reserving and booking services, coordinating tour logistics, managing supplier relationships, monitoring costs and quality, providing operational support to Tour Directors, and reviewing and processing supplier payments.

All open roles at WorldStrides