Assistant Residence Manager

Essential:

a. 5 years of supervising people teams, preferably in the student residence,

services, or hospitality area.

b. Sales skills, being able to develop and follow up on the sales campaign.

c. Experience in operations, being able to supervise daily operational tasks and deal

with suppliers or external companies.

d. Resilience and adaptability. Awareness of cultural diversity.

e. Qualification and/or willingness to undergo Carbon Literacy training.

Desirable:

a. Experience in team management.

b. Previous experience in CRM and booking systems.

c. Financial knowledge, budget management, profit and loss.

Yugo is synonymous with trust in global student accommodation. We connect

young people and Students with incredible opportunities and spaces. At Yugo, we like to do

things differently. It is about people, the planet, and passion.

Our Assistant Residence Managers are part of the incredible global Yugoer team, and

are responsible for ensuring the consistency of the service we offer to students.

#Futureshapers who want to positively influence and guide the lives of students and

Yugoers.

They ensure they provide great service and deliver the best possible experience to our

students, helping them live their best lives. This position requires a hands-on approach,

ensuring the provision of cost-effective maintenance facilities and services. You will assume the

role of responsibility when the Residence Manager is not in the residence.

a. Ensures compliance with the operating schedule and good management of the student

experience in all processes.

b. Is optimistic, open-minded, and extroverted in their leadership with the team.

c. Supervises periodic health and safety inspections to ensure the safety of

Students and Yugoers. Review hazards and risks so that work practices

are safe.

d. Manages incidents in the absence of the Residence Manager and makes decisions. Performs

inspections and works with the maintenance team to ensure stipulated

deadlines (SLAs) are met.

e. Ensures that administrative tasks are completed, such as managing

bookings, check-in - check-out, early departures, cancellations, debt control, supplier

management, payment plans, and student room changes, arrears issues, and

university group management.

f. Manages OHS (Occupational Health and Safety) processes.

2. Sales cycle support and revenue target achievement

a. Contributes to the achievement of sales targets to ensure they are met or exceeded.

objectives.

b. Performs proactive sales follow-up by providing excellent customer service. Ensures

that team members minimize debt.

c. Supports the delivery of space KPIs, including revenue targets in

accordance with the sales process and standards. Monitors performance and reports

issues to be escalated to the Residence Manager.

d. Maintains and develops relationships with universities, educational organizations, and

any other local entities, to achieve a strong local network and secure

future business.

e. Helps prepare next year's Budget and forecasts throughout the year.

f. Participates in marketing activities such as fairs and trade events.

g. Contributes by conducting visits or informing future students of the information

and necessary information.

a. Is Real. Takes pride in what they do and takes responsibility for it. Ensures that

Students live their best lives, succeeding in exceeding their expectations so that they renew

or recommend our services.

b. Manages complaints and offers an extraordinary experience to the student.

c. Leads and empowers the Service and Sales team to carry out activities in which

our Students participate. Collects their feedback and creates action plans and

recommendations to improve the experience.

d. Is True. Acts responsibly towards others and the planet. Ensures

compliance with our 3 Pillars:

 YugoEco. Represents our commitment to caring for our planet and

maintaining a sustainable environment for our students and teams.

 YuPro. We support students beyond higher education by helping them

prepare for their professional lives. We are committed to raising awareness

about climate change and working together to make a difference.

 YuGrow. Every student's experience is personal. We are committed to

improving the safety, physical, and emotional comfort of our students and to

meeting their needs.

 Dynamism. Capable of helping Students have the best experience. Problem-solving

ability. Great communication skills in English (written and oral).

 Proactivity and organization - Is action-oriented, anticipates, and responds

appropriately to students and Yugoers.

 Resource management - Plans and coordinates internal and external resources to achieve

objectives.

 Interpersonal skills - Drives the sales experience and has great negotiation

capacity.

 Administrative Skills - Computer and Microsoft Office application knowledge

(mainly Outlook, Excel, Word, and PowerPoint).