Service & Sales Assistant

Yugo is synonymous with trust in global student accommodation. We connect young people and

Students with incredible opportunities and spaces. At Yugo, we like to do things differently.

It is about people, the planet, and passion

Our Service and Sales Assistants are part of a wonderful global team of Yugoers; they are

#Futureshapers who want to positively influence and guide the lives of students and Yugoers.

Our Service and Sales Assistants are key members of the administrative team, ensuring they provide

the best possible experience to our students, helping them live their best lives. Focusing on the great

commitment to the student and customer service in our spaces.

a. Meet and interact with residents (manage the reception and ensure it has

a correct presentation).

b. Provide necessary information to Students and inform them about social support.

c. Organize and publish events on social media and physically in the residence in line with our 3

Pillars:

 YugoEco. Represent our commitment to caring for our planet and

maintaining a sustainable environment for our students and teams.

 YuPro. Support students beyond higher education by helping them

prepare for their professional lives. We are committed to raising awareness about

climate change and working together to make a difference

 YuGrow. Every student's experience is personal. We are committed to

improving the safety, physical, and emotional comfort of our students and to

meeting their needs.

a. Coordinate communication with students.

b. Drive sales by performing proactive follow-ups and providing excellent

customer service.

c. Prepare documentation for internal and external publication.

d. Promote participation on social media and carry out these publications

internally and externally.

e. Participate in marketing activities such as fairs and trade events

f. Contribute by conducting visits or providing prospective students with the requested

and necessary information.

a. Perform administrative tasks such as managing calls, email, filing of

documentation, among others.

b. Process bookings, check in - check out, early departures, and cancellations.

c. Manage the welcome tasks for our Students.

d. Manage final returns and initial sales during the summer period.

e. Maintain an updated inventory of Office equipment and materials, as well as handle

the purchasing processes for these.

f. Administer the Office information systems in accordance with the Data Protection Law

and any other legislation.

g. Manage parcels using our PAT System

h. Manage purchase orders, payments to suppliers, debt control,

customer payment reports, and process returns.

i. Support the General and Assistant Manager in building management, planning the activity

of the maintenance team.

j. Manage new tasks that arise at the request of the General or Assistant Manager.

a. Manage bookings, room assignments, and appointments for visits from

potential clients.

b. Support the management of student debt and payment plans.

c. Ensure that timely room inspections are carried out and manage damage charges

if necessary.

These job descriptions serve as a guide; this list of responsibilities is not intended to be

exhaustive, and other tasks consistent with the role may be requested. This position also requires

a degree of flexibility in terms of days and hours worked. There may be occasional work on

weekends and evenings, especially during periods of high workload

 Customer orientation. Ensure that Students live their best lives.

 Interpersonal skills - Great communication skills in English, both oral and written.

 Proactivity and Organization. Action-oriented, covering the needs of

Students and Yugoers.

 Administrative skills. Computer and Microsoft Office application knowledge

(mainly Outlook, Excel, Word, and PowerPoint).

Essential:

a. Previous experience in administrative positions.

b. Excellent customer service and communication skills (spoken and written).

c. Great problem-solving ability.

d. Organized and multitasking person.

e. Use of Microsoft Office, systems, and databases (intermediate level).

f. Resilience and adaptability, as well as great awareness of cultural diversity.

g. Qualification and/or willingness to undergo Carbon Literacy training.

Desirable:

a. Experience in the student accommodation sector.

b. Experience in hospitality or customer service.