B2C Sales Transformation Customer Service Associate

THE WORK: Discover new opportunities to grow and contribute. You will build knowledge and support the group while participating in problem solving discussions. This role will allow you to engage deeply with B2C Sales Transformation, fostering a dynamic and rewarding environment. We look forward to welcoming your enthusiasm and fresh perspective. Log customer requests, troubleshooting, and information to ensure proper documentation. Monitor and track incident resolution within the Service Level Agreement. Develop and maintain knowledge of customer and customer specific business environment. Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction. HERE'S WHAT YOU WILL NEED: Advanced proficiency in B2C Sales Transformation. Advanced proficiency in Customer Service. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner communication skills. Intermediate analytical thinking. Beginner adaptability. Intermediate collaboration.Skill Required Backoffice B2C Sales Transformation P3. Qualification Bachelor s Degree. YOE 0 to 1 years. Lang English A1, Spanish C2. What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Support for Business to Consumer B2C sales and commercial organizations to undergo a sales transformation, addressing the unique issues of consumer sales across strategy, process, technology, data, people organization..

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship, or any other legally protected status. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

THE WORK: Discover new opportunities to grow and contribute. You will build knowledge and support the group while participating in problem solving discussions. This role will allow you to engage deeply with B2C Sales Transformation, fostering a dynamic and rewarding environment. We look forward to welcoming your enthusiasm and fresh perspective. Log customer requests, troubleshooting, and information to ensure proper documentation. Monitor and track incident resolution within the Service Level Agreement. Develop and maintain knowledge of customer and customer specific business environment. Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction. HERE'S WHAT YOU WILL NEED: Advanced proficiency in B2C Sales Transformation. Advanced proficiency in Customer Service. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate problem solving skills. Beginner communication skills. Intermediate analytical thinking. Beginner adaptability. Intermediate collaboration.Skill Required Backoffice B2C Sales Transformation P3. Qualification Bachelor s Degree. YOE 0 to 1 years. Lang English A1, Spanish C2. What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Support for Business to Consumer B2C sales and commercial organizations to undergo a sales transformation, addressing the unique issues of consumer sales across strategy, process, technology, data, people organization..

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.