Collections Administrator

- Contract: 6 months with possibility of extension and transition to permanent staff.

- Schedule: office hours, M-F

- Workplace: Paseo de la Castellana, 259A, 28046 Madrid.

- Start date: immediate

- Salary: 20,523.84 € per year

Qualification: Higher Level Vocational Training in Administration and Finance

LANGUAGE: English and Portuguese languages are valued

EXPERIENCE: Experience in Risk and Collections is valued.

Have knowledge and training in Tax, Accounting, and Auditing matters of Spanish Legislation.

Skills in the use of IT and management tools such as SAP, MS Office, etc.

Analysis and Synthesis: Identifies and understands problems and their causes, using a logical process that allows for the separation and comparison of their components, in order to obtain synthesized conclusions from said information

Customer Focus: Focus efforts on discovering and satisfying the present and future needs of their customers (internal and external).

Interpersonal skills: empathy, listening, clarity in messaging, assertiveness

High capacity for work and dedication, with a spirit of collaboration and teamwork.

High level of commitment to the company's objectives and to their hierarchical superior.

At Adecco, we are looking for a Collections Administrator to join an important project. The selected person will be responsible for the management and follow-up of collections, resolution of incidents, updating of information, and administrative support, guaranteeing compliance with established procedures and deadlines.

Main duties:

· Perform administrative and operational tasks specific to their service processes in accordance with established rules, policies, and procedures, and within the defined quality and deadlines

· Organize the logistics necessary for the development of their service functions

· Execute all administrative operations specific to their service processes with an orientation toward detail and quality, especially regarding incidents/claims that are managed by different people on the team

· Provide support to the team within their service.

· Report the progress and incidents of their tasks according to the procedure defined in their service

· Create, consult, sort, update, and verify information using various tools

· Consolidate and put into practice their operational knowledge

· Develop their entire work based on the methodology adopted by the department/service.

· Follow the quality plan established in the department/service to remain aligned with the corresponding certifications

· Identify aspects of their operations that can be improved and/or optimized

· Report incidents in their service operations.

· Work with the technological tools/solutions/products applied to operations for service optimization.

Responsible for:

· Responsible for the correct execution of the tasks and operations specific to their service processes, following both internal and external rules, policies, and procedures established for them, with the defined quality and deadlines.

· Responsible for the timely execution of assigned tasks, so as not to incur delays regarding the deadlines established in their process.

· Responsible for the resulting quality in the execution of their tasks in accordance with current legislation, or CEPSA regulations that may apply to them.

· Responsible for the execution of manual or electronic processes necessary for the correct performance of their tasks, ensuring a timely and error-free result.

· Responsible for the execution of the tasks within their scope, complying with the Company's Ethics and Compliance

· Responsible for the resolution of cases assigned to them through SNOW or other communication channels, relating to inquiries, reports, requests for task execution, or others specific to their activity.

· Responsible for performing the work assigned to their position with full autonomy and responsibility

· Collaborate in the performance of tasks to guarantee process improvement, and contribute to the continuity of the activities assigned to their area.