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Customer Recovery Telephone Agent

Hybrid in Madrid·Part-time·Added 12 days ago (last checked 1 Nov)

Agency

Adecco España

4151 open roles

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Our summary

Salary: €10 an hour
Hours: Monday to Friday
Work mode: Hybrid, Madrid
Contract: Fixed-term, part-time hours
Education: Compulsory secondary education (ESO)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

What we're looking for

Result orientation and motivation to achieve objectives, with a proactive and committed attitude.

Secondary level academic training, with an interest in continuing to acquire new knowledge.

Positive attitude, enthusiasm, and a desire to learn, enjoying new challenges and professional experiences.

Ability to work in a team and a vocation for service, with a liking for attention and close interaction with customers.

Interest in developing a stable professional career within a solid company that offers opportunities for growth and evolution.

Pay & benefits

What you'll get

Temporary contract (2 months)

35-hour work week from Monday to Friday, in a shift from 13:00 to 20:00hs

Salary according to collective agreement plus incentives for goals achieved.

Belong to a solid and stable team.

Make your day-to-day fun, with activities and games where you can win interesting prizes.

In addition to the base salary, we work day by day so that our teams can achieve interesting incentives.

HYBRID MODEL INITIAL TRAINING lasting 6 days with a start date from 16/11 to 23/11 from 09:00h to 15:00h.

The role

We are looking for Customer Service Agents for an important company in the alarm sector in Madrid.

What you'll do

Recovery of former customers through telephone contact.
Detection of possible reasons for cancellation or dissatisfaction.
Presentation of solutions adapted to the needs of each customer.
Customer loyalty and improvement of the customer experience through close and effective service.

How you'll work

Work modality: on-site, next to Metro el Carmen, line 5, so that we can celebrate successes together.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.