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Business Manager (Contact Center with English)

On-site in València·Full-time·Added 3 days ago (last checked 1 Nov)

Agency

Adecco España

3689 open roles

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Our summary

Salary: €35,000 a year
About €2,200 a month after tax.
Work mode: On-site, València
Contract: Permanent, full-time hours
English: Required

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience as a Business Manager, Account Manager, Service Delivery Manager, or similar positions within the Contact Center sector.

C1 English or native.

Experience managing middle management and teams in multicultural and multilingual environments.

Advanced proficiency in Excel and reporting tools.

Client-oriented profile, with business vision, analytical capacity, and negotiation skills.

Nice to have

Valuable experience in automotive, mobility, or technological services.

Very valuable to provide additional languages such as French, Italian, or German.

Pay & benefits

What you'll get

Permanent contract and a stable, international project.

Gross annual salary: €35,000 + variable based on performance and KPIs.

Dynamic and multicultural environment.

Strategic position with direct contact with the client and decision-making capacity.

The role

Do you have experience leading Contact Center operations and managing international teams? If you are passionate about service management, client relations, and continuous improvement, this could be your next opportunity.

At Adecco, we are collaborating with a major Contact Center with international projects in sectors such as technology and automotive, and we are looking for an Operations Manager to lead a multilingual service and act as the primary interlocutor with the client.

Your mission

As a Business Manager, you will be responsible for the comprehensive management of an international operation, guaranteeing compliance with agreed KPIs, client satisfaction, and service profitability. You will lead a team of Team Leaders from different markets and act as the main interlocutor with the client.

What you'll do

Main duties

Global service management and KPI compliance (SLA, productivity, quality, and satisfaction).

Coordination, monitoring, and development of a team of 6 Team Leaders.

Direct interlocution with the client: follow-up meetings, presentation of results, incident management, and escalations.

Analysis of indicators, preparation of reports, and periodic reporting.

Definition and implementation of action plans oriented towards continuous improvement.

Coordination with Quality, Training, and Workforce Management teams.

Monitoring of the profitability and economic results of the operation.

How you'll work

Location: Valencia center.

Schedule Mon to Sat from 9am to 6pm. Availability to manage matters during service hours.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.