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Real Time WFM Coordinator

On-site in Madrid·Full-time·Added 1 month ago

Still open when we checked on 28 Sept

Adecco España

5586 open roles

Overview

Job details

  • €17,500 - €17,501 a year

    Gross, as stated in the ad.

    About €1,340 a month after tax.

  • Fixed-term contract

    Full-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

Skills

Nice to have

This job was automatically translated to English.

Pay & benefits

What you'll get

What do we offer you?

Initial 4-month contract with Adecco + real possibility of direct incorporation into the company.

Competitive salary: €17,568 gross per year + bonuses

Continuous and specialized training to help you grow professionally from day one.

A collaborative environment where talent and proactivity make the difference.

The role

Boost your career in a constantly growing company!

At Adecco, we are looking for an experienced Call Center Operations Coordinator for a well-known company based in Madrid.

Join an environment where innovation, collaborative work, and individual growth are valued. This is your opportunity to learn, evolve, and build a solid career in the customer service industry.

What you'll do

What will your responsibilities be?

Monitoring and reporting key performance indicators with checks at different times

Fluent communication with internal and external clients.

Management and control of team absences across different projects.

Traffic balancing between teams and suppliers.

Service quality monitoring and assurance.

Incident escalation and resolution with impact on services.

Continuous analysis and improvement proposals for service models.

Efficient user management.

Requirements

What are we looking for in you?

At least 1 year of experience as a call center agent, backup, or coordinator.

Experience in customer service environments.

Knowledge of tools such as Genesys, Avaya, or Inconcert is a plus.

Proficient use of Microsoft Office tools.

Availability to work rotating shifts (including weekends and holidays).

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com
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