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Customer Quality - with English

On-site in Carlet·Full-time·Added today (last checked 13 Nov)

Agency

Adecco España

4259 open roles

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Our summary

Salary: €25,000 - €28,000 a year
About €1,650 - €1,820 a month after tax.
Hours: Jornada intensiva on Fridays
Contract: Permanent, full-time hours
Spanish: Expected (ad in Spanish)

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Skills

Quality

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Joining a company consolidated at an international level.
Integration into a dynamic and collaborative team.
Transversal position with direct contact with different areas of the business.
Opportunity for professional development in the Customer Excellence area.
Salary range between €24,000 - €28,000 gross per year.
Schedule from Monday to Thursday with flexible start times from 7:30h - 9:00h. Intensive Fridays, with one on-call shift per month.

-2 days of teleworking

The role

At Adecco Selección, we are looking to hire a Customer Quality professional to manage and guarantee the quality of the service offered to their customers, ensuring compliance with the company's quality standards and contributing to the continuous improvement of its processes. The job location is in the Carlet area.

What will be your main mission?

What you'll do

Guarantee customer satisfaction through the management, analysis, and monitoring of incidents and complaints related to product quality, identifying possible deviations and coordinating the necessary corrective actions with the different departments of the organization.

Manage quality complaints and incidents communicated by customers, following them up until resolution.
Analyze the causes of detected deviations and coordinate the implementation of corrective and preventive actions.
Act as an interlocutor between customers and the internal departments of Quality, Production, Logistics, and Customer Service.
Prepare monitoring reports and analysis of quality and customer satisfaction indicators.
Supervise compliance with the quality standards and procedures established by the company.
Manage the technical documentation and quality reports requested by customers.
Identify improvement opportunities in processes, contributing to the reduction of incidents and the increase of customer satisfaction.

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

Requirements

University degree or Higher Vocational Training in Food Science and Technology, Chemistry, Biology, Quality, or similar.
Previous experience of 2-4 years in Quality, Customer Quality, or complaint management departments.
Experience in companies within the food or consumer goods sector is valued.
Knowledge of quality management systems and food regulations (IFS, BRC, HACCP).
B2 level of English.
Analytical, organized, and decisive profile, with communication skills, customer orientation, and interdepartmental coordination capacity.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.