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Customer Service and Debt Management Advisor (Catalan)

On-site in Madrid·Part-time·Added 6 days ago (last checked 15 Oct)

Agency
Randstad España

5392 open roles

Overview

Salary
€9.72 an hour
Work mode
On-site, Madrid
Contract
Part-time
Hours
Includes weekends
Spanish
Fluent
Other languages
Catalan

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Immediate incorporation once training is completed

  • Previous experience in a call center in the customer service department and incident resolution.
  • Skills with office tools.
  • Keyboard agility.
  • Good spelling skills.
  • Ability to learn.
  • Goal-oriented
  • Teamwork.
  • C1 LEVEL CATALAN IS ESSENTIAL
  • Advanced Spanish

Pay & benefits

What you'll get

  • Hybrid training for 6 days from 09:00 to 15:00 from 22/10 to 29/10.
  • Start date: 30/10.
  • 30-hour workday in the morning shift from 09:00 to 15:00 or the afternoon shift from 12:00 to 18:00.
  • Work is performed Monday to Saturday and on local holidays.
  • 3-month contract.
  • Language bonus.

The role

Do you have experience as a call center agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and able to identify customer needs?

At Randstad, we have the perfect opportunity for you!

What you'll do

  • Customer service through different channels (telephone and email)
  • Issuing and receiving debt collection notices, to manage economic claims against customers or third parties, ensuring the correct recovery of debt.
  • Information regarding the customer's contract.
  • Processing device cancellations.
  • Comprehensive management of requests (backoffice and frontoffice).
  • Application of commercial techniques for the retention of customers requesting cancellations or early repayments.

Hiring process

2 steps1 interview
  1. Apply to the job

  2. Under review · With a Randstad consultant

  3. Shortlisted

  4. Consultant contact

    With a Randstad consultant

    One of our consultants will review your application and contact you about the next steps.

  5. Company decision

    With a client company

    Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

  • The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
  • Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
  • The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.

Industry
Staffing
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