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87,000+ live jobsHybrid in Madrid·Full-time·Added today (last checked 22 Oct)
About €1,710 a month after tax.
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The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
Requirements- Previous experience in Customer Service, customer service, or order management positions.
- Experience in telephone customer service, preferably in a call center, contact center, or internal customer service departments.
- Experience in the management of orders, invoices, purchase orders, and logistical incidents.
- Regular use of Microsoft Office and management tools.
- Good oral and written communication skills.
- Organizational capacity, attention to detail, and customer orientation.
- Decisive, proactive profile accustomed to managing different requests and priorities simultaneously.
- Availability for immediate start.
previous experience in similar customer service and/or similar positions is essential
We value- Previous experience using SAP, especially in modules or processes related to orders, customers, billing, or logistics.
- Experience in companies within the pharmaceutical, healthcare, chemical, distribution, or consumer goods sectors.
- Experience working with internal quality and traceability procedures.
- Knowledge of English.
What we offer?- Temporary contract of between 6 and 12 months.
- Full-time, Monday to Friday.
- Schedule from 09:00 to 18:00 hours.
- Salary of €26,000 gross per year.
- One day of teleworking per week, once the initial adaptation or training period is completed.
- Shuttle bus service to facilitate access to the workplace.
- Joining a consolidated company in the pharmaceutical sector.
- Integration into a professional, dynamic, and quality-oriented environment.
- Immediate incorporation.
Immediate availability
Customer Service with SAP | Healthcare sectorDo you have experience in customer service, order management, and logistical incidents?
Have you worked in a Customer Service department or in a call center environment?
We are looking to immediately hire a Customer Service professional for an important healthcare company located in the Las Tablas area, Madrid.
The selected person will be responsible for providing comprehensive customer service, managing calls, inquiries, orders, invoices, and incidents related to the logistical process. We are looking for a profile that is decisive, organized, and accustomed to working with a high volume of requests.
Main duties
Phone and email customer service.
- Reception, entry, and follow-up of orders in the system.
- Management and processing of purchase orders, invoices, delivery notes, and associated documentation.
- Resolution and follow-up of logistical incidents related to delays, order errors, deliveries, returns, or product availability.
- Providing information to customers regarding their order status and estimated delivery times.
- Management of inquiries, claims, returns, and credit requests.
- Coordination with the Logistics, Warehouse, Sales, Billing, and Finance departments.
- Updating customer information, orders, and incidents in the system.
- Follow-up of each request until its complete resolution.
- Support in administrative tasks specific to the Customer Service department.
- Compliance with internal procedures and quality standards established by the company.
- Workplace located in Las Tablas, Madrid.
1 interview
Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.
Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.
If you have experience in Customer Service, enjoy contact with customers, and are looking for an opportunity to continue developing your professional career in the pharmaceutical sector, we want to meet you!
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
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