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Customer Service Representative with Italian | Logistics Sector

On-site in Vallecas·Full-time·Added 4 days ago (last checked 1 Nov)

Agency

Adecco España

4157 open roles

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Our summary

Salary: €20,500 a year
About €1,460 a month after tax.
Hours: Monday to Friday
Work mode: On-site, Vallecas
Contract: Permanent, full-time hours
Languages: Italian

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

This is a position focused on customer service and incident management, with a high volume of daily calls. You will not perform commercial or sales functions, as the main objective will be to offer effective solutions and guarantee customer satisfaction.

High level of Italian (essential).

Previous experience in customer service, contact center, or incident management.

Good command of IT tools and CRM systems.

Intermediate level of Excel.

Agility in data entry.

Organized, resourceful, empathetic, and customer-oriented person.

Ability to work in dynamic environments with a high volume of calls.

Nice to have

You will have the opportunity to be part of a stable project where every day will be different. You will be a key piece in helping customers resolve their incidents and you will contribute directly to offering a quality service experience.

If you are passionate about customer service, speak Italian, and are looking for job stability in a leading company in the logistics sector, we want to meet you. Apply now and take the next step in your professional career!

Pay & benefits

What you'll get

Stable contract

Salary of €20,500 gross per year.

Full-time schedule, Monday to Friday, from 09:30h to 18:30h.

Joining a solid and constantly growing company within the logistics sector.

Initial training to help you adapt to the role.

Excellent work environment.

Opportunities for learning and professional development.

The role

Do you like helping people, finding solutions, and making a difference in every call?

If you have a high level of Italian and enjoy working face-to-face with customers, this could be the opportunity you have been looking for to join a stable project within a leading company in the logistics sector.

At Adecco, we are selecting a Customer Service Representative with Italian to work for an important company in the logistics sector, located in the Vallecas area, very close to Mercamadrid and the Madrid Transport Center.

You will be part of an international team where your main mission will be to manage and resolve the incidents that customers report about shipments and orders placed through well-known e-commerce platforms.

What you'll do

Handle customer calls related to shipments, deliveries, and incidents.
Manage inquiries regarding undelivered packages, delays, damaged shipments, or incomplete deliveries.
Record all information and the follow-up of each case in the CRM.
Perform continuous follow-up of incidents until their resolution.
Keep the customer informed about the status of their requests.
Manage inquiries received via telephone, email, and internal platforms.
Collaborate with other departments to expedite the resolution of incidents.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.