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Phone operator (AFTERNOON SHIFT) customer service for the Community of Madrid's 010

On-site in Madrid·Part-time·Added 1 month ago

Still open when we checked on 28 Sept

Adecco España

5586 open roles

Overview

Job details

  • €10.23 an hour

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

Skills

This job was automatically translated to English.

Pay & benefits

What you'll get

What do we offer you?

  • Contract until December/January with the possibility of extension, to join an important citizen service.
  • Salary: €10.23 gross/hour
  • Afternoon shift schedule (availability 3:00 PM - 10:00 PM), Monday to Sunday according to a rotating schedule.
  • Workplace located in the Metro Suances area
  • Paid initial training:
  • €150 upon completing training, joining the service, and passing the probationary period.
  • An additional €150 upon completing 3 months of employment in the service.

The role

We are looking for Phone Operators for Customer Service for the Community of Madrid's 010 service, AFTERNOON SHIFT!

What will you do as a phone operator?

You will work for the company NTT DATA

What you'll do

Inform and guide citizens about procedures and services of the Community of Madrid.

You will resolve questions, guide citizens through administrative procedures, and provide attentive, clear, and efficient service.

Guide users through different procedures and processes.

We have positions available for phone-based or in-person customer service.

Requirements

We would like the ideal candidate to meet the following requirements:

  • More than 6 months of experience in customer service within the last 2 years, both phone-based and in-person, as well as the ability to resolve issues and manage incidents.
  • Good oral and written communication skills.
  • Basic handling of computer tools.
  • User/citizen-oriented approach.
  • Ability to manage inquiries and incidents.
  • Availability to work between 3:00 PM and 10:00 PM, 25-hour weekly contract, Monday to Sunday with two days off.

Additionally, experience in a Contact Center and in managing and resolving procedures and incidents would be highly valued.

Hiring process

What is the process like?

  • Selection process through an online group interview. If selected, your training spot is guaranteed for September/October!
  • Initial training adapted to your chosen shift. It is selective, and there are several training sessions

Training session 1: September 3 to 11

Training session 2: September 16 to 25

Training session 3: September 30 to October 9

Training session 4: October 14 to 23

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com

In their own words

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

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