Customer Service Experience Specialist
This role manages customer interactions and order processes to ensure excellent service. It offers a professional environment in a multinational company.
The English-language job board for Spain
87,000+ live jobsHybrid in Madrid·Full-time·Added 5 days ago (last checked 15 Oct)
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
This job advert was originally written in Spanish.
If you are passionate about marketing, product management, market analysis, and creating consumer experiences, and furthermore, you hold a disability certificate, this could be a great opportunity for you!
- Previous experience as a Product Manager or in similar marketing positions.
- Knowledge of the cosmetics or skincare sector will be especially valued.
- Advanced level of English, both spoken and written.
- Analytical and strategic thinking capabilities.
- Planning and organizational skills.
- Ease of working with multiple stakeholders.
- Results orientation and KPI monitoring.
People with disabilities: It will be necessary to hold an official Disability Certificate of 33% or higher issued by the competent public body.
What do we offer you?
- Stable contract
- Full-time position.
- Hybrid model
- Competitive compensation package according to the experience provided + social benefits
- Location: Madrid (Suanzes Area)
- Joining a leading international company in its sector.
- High-impact projects with global reach.
- Dynamic, innovative, and collaborative environment.
- Real opportunities for professional growth and development.
- Continuous training and constant learning.
At Fundación Adecco, we are collaborating with an internationally leading company to hire a person who wants to develop their career as a Product Manager, participating in brand strategy and management for the Spanish and Portuguese markets.
You will be part of the team responsible for defining brand and product strategy, leading launches, analyzing consumer trends, and developing plans that drive business growth.
You will work in collaboration with national and international teams to adapt global initiatives to the local market and ensure the best experience for consumers.
Some of your responsibilities will be:
- Participating in the annual brand strategy and planning.
- Coordinating new product launches and promotions.
- Analyzing the performance of campaigns and catalog references.
- Collaborating on sales forecasts and monitoring key indicators.
- Defining pricing and assortment strategies.
- Managing marketing, media, digital, CRM, and customer experience projects.
- Coordinating communication materials and assets with international teams.
- Ensuring brand image consistency across online and offline channels.
- Preparing presentations and reports for management.
#ProyectoUnidos
1 interview
Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.
Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.