Customer Service Teleoperator with Valencian

Do you have experience as a teleoperator or in telephone customer service?

• Previous experience as a teleoperator, telephone manager, or in customer service.
• Good communication skills and a customer-oriented approach.
• Proficiency in Valencian or Catalan, both oral and written.
• Proficient use of computer tools.
• Experience in insurance, banking, customer loyalty, or retention is valued.
• Availability for immediate start.

If you enjoy helping people, have listening skills, and are motivated to find solutions for customers, this could be an excellent opportunity to develop your career in a stable environment with teleworking options.

Fluent Valencian/Catalan

• Immediate start.
• Permanent contract with Adecco
• Paid initial training provided by the company.
  • Duration: 1 week.
  • Schedule: from 09:00 to 14:00 hours.

€16,541.40 gross per year, equivalent to €1,378 gross per month in 12 payments.

Teleworking 2 days a week (with possibilities to expand to 3 days later)

Do you master Valencian and are you passionate about customer service?

If your answer is yes, this could be your next professional opportunity.

At Adecco Outsourcing, we are selecting Teleoperators with Valencian or Catalan to join a team specialized in the management and retention of insurance policies within the customer service area of a major national financial institution.

This is a stable position where you will work with clients who are already part of the entity. This is not cold calling or aggressive calls to customers who do not know the product. You will manage clients who already have an active policy and who are contacting you or may be considering canceling it, so your role will consist of listening to their needs, advising them, and helping them find the most suitable solution.

You will be part of a team specialized in customer loyalty and retention within the insurance area. Your main objective will be to manage both inbound and outbound calls, helping customers who are considering canceling or not renewing their policy and offering them alternatives adapted to their needs.

• Handle calls from customers who wish to cancel or not renew their insurance.
• Make follow-up calls to customers at risk of cancellation or non-renewal.
• Analyze the reasons for cancellation and offer personalized alternatives.
• Advise customers on the different options available to maintain their policy.
• Resolve inquiries related to coverage, receipts, renewals, and insurance conditions.
• Manage the administrative tasks derived from each interaction: updating data, call logging, policy modifications, renewals, and incident management.

Option 1: Split shift

• Monday to Wednesday: from 09:00 to 15:00 h and from 17:00 to 19:00 h.
• Thursday and Friday: from 10:00 to 15:00 h and from 17:00 to 19:00 h.

Option 2: Afternoon shift

• Monday to Wednesday: from 13:00 to 21:00 h.
• Thursday and Friday: from 14:00 to 21:00 h.
• Combination of on-site work and teleworking.
• 2 days of teleworking per week.

Regional and local holidays are worked on a rotational basis. As this is a large team, it will normally correspond to you once or twice a year.