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Customer Account Manager

Hybrid in Sevilla·Added 2 days ago (last checked 11 Nov)

AENOR

11 open roles

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Our summary

Hours: Jornada intensiva in summer
Work mode: Hybrid, Sevilla
Spanish: Expected (ad in Spanish)
Experience: 3+ years
Benefits: Flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🎓 Proactivity
Ability to anticipate client needs, detect opportunities for improvement, and maintain an active presence on digital channels.

📌 Experience
At least 3 years in customer service, account management, or similar administrative functions.

🧠 Technical knowledge
Advanced mastery of office tools. Experience in management system certification and proposal preparation will be valued.

💡 Key competencies

Active listening and empathy
Communication and resolution skills
Collaboration and commitment
Results orientation and continuous improvement

Nice to have

🌍 Languages
Knowledge of English will be valued.

Pay & benefits

What you'll get

🎁 Benefits that make a difference
Intensive summer working hours, continuous training, flexible compensation, a collaborative environment, and real development opportunities.

The role

Do you want to be part of an organization that accompanies companies on their path toward excellence?

Are you motivated to contribute to the continuous improvement of the business fabric by offering close, agile, and high-quality service?

At AENOR, we are looking for a Customer Account Manager who wants to grow in a collaborative, dynamic, and impactful environment. You will be the point of reference for our clients, accompanying them throughout their journey with AENOR and ensuring that every interaction adds value.

You will be the link between AENOR and its clients, guaranteeing an excellent experience at every stage of the process. You will contribute to strengthening relationships of trust and driving the development of the business fabric.

What you'll do

👥 Relationships that generate impact from day one
You will be in direct contact with clients, understanding their needs, resolving their inquiries, and ensuring close, agile, and empathetic service.

🧭 Autonomy with expert support
You will manage your client portfolio with autonomy, counting on the support of the technical and commercial teams to offer tailored, high-quality solutions.

📊 Tools that empower your management
You will use CRM and advanced office tools (Excel, Access, Power BI) to follow up with clients, analyze data, and improve processes.

📈 Real impact on the customer experience
Your work will be key to client loyalty, renewal, and satisfaction, contributing directly to the sustainable growth of the organization.

🎓 Continuous learning in certification and management
You will acquire knowledge about management systems, certification processes, and technical regulations that will allow you to evolve professionally.

About AENOR

AENOR is a Spanish certification and conformity assessment body, operating as a leading entity in testing, inspection, and certification services. It provides certification for management systems, products, and services, along with training, standards publication, and laboratory testing, serving a wide range of industries. The company is recognized for its role in generating trust and promoting quality, sustainability, and innovation across organizations.

Industry: Testing Inspection and Certification
Founded: 1986
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Cataluña, País Vasco and 14 more

Good to know if you are moving

AENOR is headquartered in Madrid, Spain, and has offices across Spain, including in Catalonia, the Basque Country, and Andalusia, offering opportunities in various regions.
The company operates internationally, with a presence in Latin America (e.g., Mexico) and Portugal, which may facilitate cross-border career moves.
Job openings often offer hybrid work arrangements, providing flexibility for professionals relocating to Spain.
AENOR is a key player in the Spanish certification market, which can be valuable for professionals with expertise in quality, compliance, or auditing.
The company supports professional development through its training campus and certification services, which may help career growth.

All open roles at AENOR