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Customer Service Representative

Remote, València·Full-time·Added 4 days ago (last checked 10 Nov)

Agency

Adecco España

4386 open roles

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Our summary

Salary: €9 - €10 an hour
Hours: Rotating shifts, including nights · Includes weekends
Work mode: Remote (València)
Contract: Fixed-term, full-time hours
Spanish: Expected (ad in Spanish)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Contact Center

This job advert was originally written in Spanish.

Requirements

What we're looking for

Good command of computer tools.

Communication, organizational, and customer-oriented skills.

Availability to work on a rotating night shift.

Availability to attend initial training from Monday to Friday, 12:00h to 17:00h.

Availability for immediate incorporation.

It is essential to reside in Valencia or the province, as, although the position is carried out in a 100% remote modality, occasional in-person attendance may be required due to operational needs or training actions.

Nice to have

Previous experience in customer service, contact center, or telephone support is valued.

Pay & benefits

What you'll get

Immediate start.

Work modality: 100% remote work.

Initial training from Monday to Friday, 12:00h to 17:00h (3 weeks).

Rotating schedule with a total of 138 monthly hours:

or 2 weeks working Sunday to Wednesday from 22:00h to 08:00h, 39 hours per week.

or 2 weeks working Thursday to Saturday from 22:00h to 08:00h, 30 hours per week.

If you are looking for a new professional challenge and want to be part of a stable project in a 100% remote modality, apply and we will be delighted to meet you!

The role

Are you passionate about customer service and looking for a stable project with immediate start? Adecco is selecting two Customer Service Representatives to join an important service in the insurance sector.

You will work managing customer inquiries, requests, and incidents through different communication channels, guaranteeing efficient and high-quality service.

What you'll do

Functions: Attention and management of customer requests via telephone, email, and chat. Resolution of inquiries and incidents, providing an agile and efficient response. Identification and escalation of those situations that require specialized management. Registration and tracking of the actions performed in corporate tools. Application of the established procedures and protocols for the service. Follow-up of incidents until their resolution. Compliance with the quality standards and service levels defined for the project.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.