Handling Control Agent - Alicante Airport
This role involves supervising airport handling operations and ground assistance. You will monitor processes, record operational data, and ensure quality standards are met.
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Nice to have
This job advert was originally written in Spanish.
• Experience in airport operations, technical consulting, digital transformation, process automation, data analytics, project management or development of digital solutions in operational environments.
• Previous experience in the airport sector, air transport, critical infrastructures, airlines, handling, airport security, safety, operational quality, contract monitoring or indicator control will be especially valued.
• Advanced knowledge of Microsoft 365 tools: advanced Excel, PowerPoint, Word, Outlook, Teams, SharePoint, OneDrive, Lists and Planner.
• Knowledge of data analysis, information mining and dashboard development using Power BI, advanced Excel, Power Query, Power Pivot, SQL, databases or equivalent tools.
• Knowledge of process automation using Power Automate, Power Apps, document automation, approval workflows, report automation and indicator tracking.
• Knowledge of programming or technical integration using Python, SQL, REST APIs, JSON and, valuably, VBA (Visual Basic for Applications).
• Experience or practical knowledge of Generative Artificial Intelligence tools such as ChatGPT, Claude, Microsoft Copilot, Codex or equivalent solutions, applied to documentation, information analysis, automation and operational management support.
• Experience in designing AI agents, internal assistants, intelligent workflows, Microsoft Copilot Studio, Power Automate AI Builder, Gamma or other AI-based productivity tools will be valued.
• Analytical skills, technical writing, synthesis of complex information, preparation of executive documentation and communication with different stakeholders.
• Desirable knowledge of airport regulations, Airport Operations processes, operational safety, security, DORA indicators, service quality, incident management, audits, inspections, contract monitoring and continuous improvement.
#wefosterequality
We are convinced that diverse teams are more innovative, transformative, and achieve better results. Therefore, we promote the inclusion of all people regardless of gender, age, sexual orientation and identity, disability, or any other condition. Join our team!
At AERTEC, we are looking to incorporate a Digital Transformation and AI Specialist for Airport Operations to drive the digitalization, continuous improvement and automation of processes in the Aviation area. You will be part of the Airport Operations team, participating in national and international projects related to airport operations and other areas of the aeronautical sector, developing solutions based on data analytics, automation and Artificial Intelligence.
We are looking for a person with experience in the aviation sector or other complex operational environments, with analytical skills, an innovation mindset and a continuous improvement vision. You will be able to identify improvement opportunities, turn operational needs into digital solutions and collaborate cross-functionally with operations, engineering, quality, safety, security, systems and project management teams to optimize processes and support decision-making.
• Analyze airport operational processes, identify improvement opportunities and propose digital solutions aimed at efficiency, traceability and operational control.
• Design, develop or coordinate the implementation of digital tools for tracking KPIs, DORA indicators, service quality, files, contracts, incidents and operational reporting.
• Automate workflows, document tasks, approvals, recurring reports and processes using Microsoft 365 tools, Power Automate, Power Apps, SharePoint, Lists and equivalent solutions.
• Design dashboards and operational reporting models using Power BI, advanced Excel and other data analysis and visualization tools.
• Apply Generative Artificial Intelligence tools in document preparation, information analysis, report generation, operational data mining and decision-making support.
• Design use cases, prototypes and internal AI-based assistants for procedure consultation, document generation, incident analysis, action tracking and support for operational teams.
• Define functional requirements for digital solutions, audit and inspection management tools, operational monitoring systems and integrations with existing applications.
• Participate in technical proposals, consulting projects, innovation initiatives and international services related to Airport Operations, Aviation Security, Safety, operational quality, handling and airport digital transformation.
To fulfill the role, the skills that would best fit the team and the project are:
AERTEC Solutions is a global engineering and consulting firm focused on the aeronautics and airport sectors. The company provides comprehensive services including airport planning, design, construction management, and technical assistance, with a strong presence in Europe, the Middle East, Asia, and the Americas. It is recognized for its expertise in airport infrastructure and air transport operations, employing a multidisciplinary team of engineers and technical specialists.
AERTEC is an international company specialized in aerospace technology that carries out its activity in the aerospace industry, defense, and airports.
We have studies and projects in 40 countries, we participate in the main global aeronautical programs, and we have references in 160 international airports. Our value proposition is to be specialists in the aerospace and defense industry and in the airport sector. This specialization allows us to understand each sector with a comprehensive vision, from operational processes and infrastructure design to development and systems integration.
People are the foundation of our relationship with clients, the link between them and the company. As professionals, we value and share the knowledge necessary to provide AERTEC's services. We convey our enthusiasm for our work to clients and identify with their goals.
Organization is fundamental in the management of our multidisciplinary projects. Teamwork, internal processes, and information management are essential to ensure profitability and knowledge transfer.
In airports, we position ourselves as the most aeronautical engineering firm, involved in study, investment, planning, and design, as well as consulting on airport operations and improving processes in terminal and airfield areas. We have references in more than 160 airports across more than 40 countries.
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