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Customer Service Agent

Hybrid in Madrid·Full-time·Added 6 days ago (last checked 8 Oct)

Ahorramas

72 open roles

Overview

Job details

  • Permanent contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Visa options

  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Requirements

  • Be near Madrid for hybrid days

    No relocation package mentioned.

  • Vocational training (FP Grado Medio)

    “Formación: Bachillerato o Grado Medio.” — per the ad.

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Education: High School Diploma or Vocational Training (Grado Medio).
  • At least 1 year of experience in Call Center positions.
  • Empathetic and problem-solving profile with communication and teamwork skills.
  • Customer orientation.
  • Availability to work rotating shifts.

Pay & benefits

What you'll get

🖊 Permanent contract.

🏡 Hybrid work model.

Workplace: San Blas office (c/ Hinojosa del duque s/n)

🕒36-hour work week distributed in the following shifts:

  • Shift 1: Mondays from 8:30h to 17h and, from Tuesday to Friday, from 8:30h to 16h*. Saturdays will be supported on a rotating basis.
  • Shift 2: Monday to Saturday from 15h to 21h.
  • Shift 3: Monday to Sunday from 9h to 15h. With one day off between Monday and Friday.
  • Shift 4: Monday to Friday from 9:30 to 19h*. With one day off.

*the schedule includes a 30-minute break for lunch

The role

San Blas

What you'll do

  • Attend to, manage, and notify cases received through the different communication channels.
  • Reception, execution, and processing of telephone orders.

Hiring process

If you are interested in this position and meet the requirements: Sign up for this job offer and attach your CV!

We will review your application and contact you if you fit the profile.

You can see the status of the process in your employee profile: Talento Ahorramas.

Thank you very much.

About Ahorramas

Ahorramas is a Spanish supermarket chain headquartered in Velilla de San Antonio, Madrid, with over 300 stores concentrated in the Madrid region and surrounding areas. The company specializes in fresh food retail, including bakery, butcher, deli, and fish sections, and operates its own logistics and distribution network. With a workforce of over 15,000 employees, Ahorramas is a significant regional employer and a key player in Spain's grocery market.

For international professionals, Ahorramas offers opportunities primarily in store operations, logistics, and corporate roles such as engineering, IT, and legal. The company is known for its strong local identity and commitment to fresh, quality products, and it provides training programs for roles in specialized sections like butchery and fishmongery. While the work environment is predominantly Spanish-speaking, the company's scale and structured career paths make it a viable option for those seeking stable employment in the retail sector in Spain.

Industry
Retail
Founded
1979
Employees
10,000–20,000
Headquarters
Velilla de San Antonio, Spain
In Spain
Madrid, Velilla de San Antonio

Good to know if you are moving

  • Ahorramas is a regional leader in the Madrid grocery market, with over 300 stores, offering stable employment in a well-established company.
  • The company provides on-the-job training for specialized roles such as butchery, charcuterie, and fishmongery, which can be valuable for career development.
  • Most roles are based in the Madrid region, making it convenient for those planning to live in or near the Spanish capital.
  • Spanish language proficiency is typically required for customer-facing positions, but corporate roles may offer more flexibility for international professionals.
  • Ahorramas operates its own logistics and distribution network, providing opportunities in warehouse and transport operations.

In their own words

About the company & team

AHORRAMAS is a leading company in the food sector where we work every day with great enthusiasm to continue growing an expanding project, with more than 14,000 people and over 290 supermarkets across Madrid, Castilla-La Mancha, and Castilla y León. A project where commitment to quality, our customers, and our employees are the main ingredients. And you, do you want to join our team?

Additional information

At Ahorramas, we strive to build a workplace where everyone can contribute fully and feel proud to be part of our team. We believe that equal opportunities, diversity, and respect for people are essential to fostering innovation and growth. Our commitment to equality and inclusion is reflected in our hiring, professional development, and promotion policies, so that all employees have the same opportunities to advance in their careers.

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