Customer Service Agent

At our dealership, we believe that the first impression changes everything. We are looking for a positive, resourceful, and spirited person to become the voice of our team.

If you are motivated by human interaction, enjoy resolving doubts with a smile on the phone, and are looking for a stable project in the automotive sector where your energy truly adds value, this is the place for you!

Call handling and filtering: Manage the telephone switchboard cordially, identifying the caller's needs and transferring the call to the appropriate department or taking precise notes of the message.

Appointment management: Schedule and coordinate workshop and maintenance appointments through management software (DMS/CRM), optimizing reception times.

Follow-up and acquisition: Perform appointment confirmation calls, brief after-sales satisfaction surveys, and reactivation/follow-up campaigns for potential customers.

Digital lead management: Responding to initial inquiries channeled via telephone, WhatsApp Business, or web forms from interested customers regarding new vehicles, used vehicles, or workshop services.

Data recording: Keep the customer and incident database updated in the internal management system.

Experience: in telephone customer service, reception, contact center, or call center roles (experience in the automotive sector or dealerships is highly valued).

Communication skills: Excellent diction, friendly tone, empathy, active listening, and the ability to resolve complaint situations.

Digital competencies: Fluent handling of office tools (Microsoft Office / Google Workspace) and ease in learning to use CRM and ERP systems in the automotive sector.

Languages: Fluent command of Spanish and Galician (spoken and written).

Profile: Organization, dynamism, quality orientation, and the ability to work in a fast-paced environment.